Daniel Leitch Email & Phone Number

California, United States

As the Director overseeing all operations in Southern California, I managed a comprehensive range of responsibilities. These included strategic planning, budget management, staffing, scheduling, scalability planning, monitoring performance, and generating reports. I directly supervised a team of eight managers, each responsible for overseeing a team of employees within our three key departments: Installation, Consultation, and Routing and Scheduling. This structure ensured the efficient and effective operation of each department under my purview, totaling 100 employees. I formulated long-term objectives while managing day-to-day operations. Managed multiple projects simultaneously while staying within deadlines. Monitored customer feedback regularly to improve customer experience. Developed and implemented effective strategies to reduce costs while maintaining quality standards. Negotiated contracts with vendors, suppliers, customers, and partners effectively. Developed performance metrics to track progress and success of initiatives.

California, United States

In this role, I served as a mentor and trainer for new employees, providing comprehensive guidance on company policies and procedures. I actively supported customers by swiftly and effectively addressing complaints, showcasing strong customer service skills.Additionally, I managed our parts inventory for installation, ensuring optimal levels and ordering replacements as necessary. I took charge of assigning, prioritizing, and delegating tasks to departmental employees, ensuring efficiency and productivity.I also handled employee counseling and disciplinary actions, driving performance improvement across the team. Finally, I created weekly schedules based on predicted staffing needs, budgets, and employee requests, demonstrating effective workforce management skills.

California, United States

San Diego, California

I served as the lead installer and trainer for high-end appliances in custom homes. My role involved providing expert customer service, particularly in escalation and problem-solving, tech certified by several leading manufacturers in the industry.

Imperial Beach, California

I oversaw a team of up to 20 staff members, managing tasks such as preparing weekly rosters, training, and participating in staff evaluations. Additionally, I handled daily inventory reception and organization, oversaw warehouse overstock, and organized stock for annual inventory audits. I also ensured the maintenance of all power equipment safety and operation check logs, and assisted with timekeeping duties.

Imperial Beach, California

I oversaw a team of 15 employees responsible for shelf stocking and janitorial services. My primary responsibility was to ensure customer satisfaction with the quality of work before store opening, which included conducting a comprehensive walkthrough of the store with the Commissary's Quality Control Manager.

Imperial Beach, California

I stocked incoming grocery products for the Commissary on a Naval Base.