• Supervise the operational activity of the team, defining priorities and assigning tasks to team members.• Provide support on complex situations, being the first escalation point for the team members.• User Tester for the upcoming primary operational program.• Contribute to the ongoing improvement of the team activity.• Share with the team leader training opportunities of all team members considering their skills, and report performance result and training… Show more • Supervise the operational activity of the team, defining priorities and assigning tasks to team members.• Provide support on complex situations, being the first escalation point for the team members.• User Tester for the upcoming primary operational program.• Contribute to the ongoing improvement of the team activity.• Share with the team leader training opportunities of all team members considering their skills, and report performance result and training evolution. Show less

• Ensure all operations are processed correctly and in a timely manner, according to BNP's standards and procedures. • Manage all queries and client service requests with accurate and detailed information. • Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable. • Be part of the integration and training of newcomers, sharing technical knowledge amongst all and providing training to members of… Show more • Ensure all operations are processed correctly and in a timely manner, according to BNP's standards and procedures. • Manage all queries and client service requests with accurate and detailed information. • Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable. • Be part of the integration and training of newcomers, sharing technical knowledge amongst all and providing training to members of the team. Show less

Inserted in treasury department, more specifically in accounts receivable area.• Performing account reconciliations• Maintaining accounts receivable files and records• Producing monthly financial and management reports• Investigating and resolving any irregularities or enquiries• Assisting in general financial management and analysis

First job in financial area while pursuing my bachelors degree.• Bank Reconciliation• Inventory Control• Accountancy