• Evaluate business practices and identify areas for improving profitability and daily processes • Rewrote employee handbook, employee offer letter, and business templates• Oversee 50 employees, including implementing and training staff on new employee portal (onboarding, scheduling, time off requests)• Improved customer satisfaction through communication and effective conflict resolution• Create social media content for business promotions• Coordinate with Marketing Manager… Show more • Evaluate business practices and identify areas for improving profitability and daily processes • Rewrote employee handbook, employee offer letter, and business templates• Oversee 50 employees, including implementing and training staff on new employee portal (onboarding, scheduling, time off requests)• Improved customer satisfaction through communication and effective conflict resolution• Create social media content for business promotions• Coordinate with Marketing Manager to organize and promote fundraisers and events• Input tips and hours, streamlined product inventory• Network with local businesses and vendors • Source, interview, and hire new staff members Show less

• Mediate and enforce conflict resolution between staff • Conduct monthly team meetings and send out weekly emails to staff outlining important company information• Execute and deliver progressive discipline forms (varying from verbal warnings/write ups/termination, etc.)• Input tips and hours along with finalizing payroll biweekly• Network with local businesses for corporate meetings and events • Work with local vendors to promote their brands and small… Show more • Mediate and enforce conflict resolution between staff • Conduct monthly team meetings and send out weekly emails to staff outlining important company information• Execute and deliver progressive discipline forms (varying from verbal warnings/write ups/termination, etc.)• Input tips and hours along with finalizing payroll biweekly• Network with local businesses for corporate meetings and events • Work with local vendors to promote their brands and small businesses• Source, interview, and hire new staff members• Liaise with security and local police to ensure staff and guest safety Show less

• Serve as Manager on Duty for hotel in absence of GM and AGM• Schedule staff, input tips, and finalize payroll for AC Kitchen, AC Lounge, and Nuvole Rooftop Lounge• Work with sales team in weekly BEO and resume meetings for banquet functions and buyouts • Mediate and enforce conflict resolution between staff • Liaise with security and local police to ensure staff and guest safety• Partner with local vendors and collaborate with lead bartenders to create… Show more • Serve as Manager on Duty for hotel in absence of GM and AGM• Schedule staff, input tips, and finalize payroll for AC Kitchen, AC Lounge, and Nuvole Rooftop Lounge• Work with sales team in weekly BEO and resume meetings for banquet functions and buyouts • Mediate and enforce conflict resolution between staff • Liaise with security and local police to ensure staff and guest safety• Partner with local vendors and collaborate with lead bartenders to create menus• Communicate with guests to resolve issues or complaints regarding service • Receive and respond to guest satisfaction surveys• Recruit, interview, and on-board staff• Conduct and approve monthly inventory Show less

• Responsible for daily operations and staff of Delta and Madison Clubs, Lounges, and 21 Event Level Suites with high profile clients• Generated floor plans based on schedule and employee seniority• Interacted directly with suite holders to ensure excellent customer experience• Worked closely with security, event operations, chefs, food runners, and managers to maintain high standard of service• Supervised corporate catering for high level executives including Executive… Show more • Responsible for daily operations and staff of Delta and Madison Clubs, Lounges, and 21 Event Level Suites with high profile clients• Generated floor plans based on schedule and employee seniority• Interacted directly with suite holders to ensure excellent customer experience• Worked closely with security, event operations, chefs, food runners, and managers to maintain high standard of service• Supervised corporate catering for high level executives including Executive Chairman and CEO of Madison Square Garden• Assisted with The Club Bar and Grill, VIP events, and supervised team post game meals and team lunches• Gauged product needs and placed orders following each event for alcohol as well as serving and cleaning supplies• Managed and input monthly inventory and reconciled products• Input maintenance requests and confirmed all issues were addressed quickly Show less

• Responsible for the renowned Legends Bar and Lounge which caters to high profile season ticket holders, players and Yankee management• Supervised operations, food and beverage, and diverse work teams for bars, clubs, and lounges• Managed inventory and reconciled products• Prepared schedules and cross coverage plans • Ensured all guests received great customer service • Supervised and trained department interns

My team was responsible for ensuring excelling customer service for 107 private suites. My responsibilities included:• Supervise day-to-day suite operations and diverse work teams• Collaborate with other departments to plan and coordinate food and beverage service• Support work teams to ensure the best possible experience for all guests and suite holders. • Develop positive relationships with suite holders to ensure their expectations are met

As a student at The University of South Carolina I participated in Fraternity life and joined Alpha Tau Omega. While pledging I was named Pledge Class President, and earned my brotherhood during the Spring of 2009. I joined intramural sports teams: basketball, flag football, lacrosse, and dodgeball. But I also took it a little further, and joined the University of South Carolina Women's Basketball Practice Team. There I would work out with the team in order for them to improve their… Show more As a student at The University of South Carolina I participated in Fraternity life and joined Alpha Tau Omega. While pledging I was named Pledge Class President, and earned my brotherhood during the Spring of 2009. I joined intramural sports teams: basketball, flag football, lacrosse, and dodgeball. But I also took it a little further, and joined the University of South Carolina Women's Basketball Practice Team. There I would work out with the team in order for them to improve their game. I also volunteered at an organization at the school called, Carolina Productions. This organization was responsible for the planning and execution of both large and small scale concerts/events for the student body. Show less

Hands on learning of all aspects of show production including: light design, stage set up, and show-specific floor planning. One-on-one interaction with assorted artists, arena staff, security, and patrons Gained knowledge of the ABi program when asked to schedule employeesCompleted incident reports during productions and became certified in Crowd Manager Training in July 2012

Contributed to the identification and development of marketing strategies.Planned and participated in community eventsWhile working with the Carolina Hurricanes I made sure meetings were held as scheduled, and preformed administrative duies. I learned about advertising and sports industry signage.