Accounts Manager
To manage starters and leavers including relevant paperwork.To manage the recruitment process, CV screening, interviews, assessments, contracts of employment + the reference process.To manage payroll for the contracted team + tactical team.To control my terminal staffing budget on a monthly P&L basis.To manage the rosters for all terminals in a commercial fashion, adapting to flight changes and retailer support. To obtain availability for the Tactical Promotional staff and manage the bookings in advance and ad-hoc according to promotional activity.To support all Heathrow services sharing ideas with Heathrow on improvements to the service provided and reporting issues.Create weekly summaries of promotional activities undertaken, highlighting set KPI’s + illustrated with relevant photos + excel/power point presentations.Grow Retailer trade at a set % against other terminal shops.Full understanding of financial KPI’s including terminal sales, staff average sales, shop + collect, terminal transfers.To manage a team of 15 to 25 multi language shopping ambassadors, supervisors and team leaders.To manage issues of conduct, performance, disciplinary.To ensure the team complete all the agreed monthly sales and customer care objectives.To track, analyze data and report (Such as Impactors, Successes, Challenges, New Initiatives – within the team).To act as the focal point of communication for issues, information, etc and Reporting into the appropriate BAA personnel, in the manner and time-scale most fitting to the activity or information received. To assist with other additional activities on behalf of BAA as and when requested.To constantly strive to improve the service delivered, and move the department forward strategically.Carry out formal appraisals, meetings, audits and staff progression plans.EquipmentLaptop, Mobile phone/blackberry ,FloatTo control all personnel company phone usage is in agreed budget
