Daniel Levert Email & Phone Number

Atlanta Metropolitan Area

• Provide quality service and professional support for customers with questions or issues regarding the client’s products or services through various channels (telephone, email, chat, Microsoft Office, etc.).• Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. • Propose new solutions for customer’s problems and follow-up on the status of outstanding issues. • Engage in team-based project work and provide mentoring and training to less experienced staff.• Use databases to maintain up-to-date documentation.• Responsible for enhancing each customer’s relationship. • Models a positive, constructive attitude in the workplace; this includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect.• Acts as a positive change agent for roll out and alignment of support processes and procedures.

United States

● Greeted customers warmly, ascertained reason for calling, and directed orientations of newcomers to assist customer needs.● Maintained a positive, empathetic, and professional attitude toward customers at all times to ensure quality customer service and overall customer satisfaction.● Respond promptly and professionally to incoming telephone calls, chats and tickets● Understand and resolve compliance issues in accordance with policies and procedures.

Smyrna, Georgia, United States

● Directly train, supervise, and evaluate staff, enabling them to improve skills and achieve daily objectives.● Proactively coordinate daily customer service operations and consistently monitor inventory to maintain organization and order.● Supervise and motivate staff to perform at a high operational level while ensuring that all employees adhere to the policies and guidelines.● Oversaw and maintained day-to-day operations and work of lower-level staff to enhance established processes and procedures.● Showcased competency by monitoring employee performance and providing feedback to staff to drive continuous improvements and achieve goals.● Communicated with customers to effectively evaluate needs and analyzed consumer behavior to adjust product positioning efficiently.● Complied with organizational standards, including safety standards and client/customer communications, to promote security.