Wine Bar Founder and Managing Director:As the founder and managing director of a wine bar, I successfully led the opening and day-to-day operations. With a passion for wine and a focus on excellent customer service, I transformed the wine bar into a popular destination for wine enthusiasts.Responsibilities and Achievements:Conceptualized and spearheaded the successful opening of the wine bar, establishing it as a go-to destination.Designed the business concept to create an inviting atmosphere for wine enthusiasts.Curated a diverse selection of wines and forged collaborations with wine producers.Led a dedicated team and fostered a positive team culture.Implemented effective marketing strategies that increased visibility and customer loyalty.Successes and Accomplishments:Increased revenue through successful marketing initiatives and customer-centric approaches.Built a loyal customer base through excellent customer service and carefully selected wines.Established the wine bar as a popular meeting place for wine enthusiasts in the region.Outlook:Continuously committed to the growth and success of the wine bar. Open to new challenges and opportunities to expand our wine offerings and enhance customer experiences.

As the owner of two Jacques' Wein-Depot stores in southern Germany, I bring a vision for quality wine and a commitment to customer satisfaction. Successfully managing stores in Memmingen (founded 2020) and Aalen (acquired in 2023), I combine expertise in wine commerce with genuine customer service.Responsibilities and Experience:Business Management:Led operations for both Jacques' Wein-Depot stores with strategic planning and tasting concepts.Managed all aspects of operations, including inventory control and personnel leadership.Sales and Customer Service:Implemented effective sales strategies, resulting in revenue growth at both locations.Focused on excellent customer service to build long-term relationships and understand customer needs.Online Presence:Developed and maintained a strong online presence through social media and e-commerce initiatives.Networking:Actively engaged in the wine and business community in Memmingen and Aalen.Participated in local events and tastings to enhance store visibility.Achievements:Increased revenues through strategic sales and marketing initiatives.Built a loyal customer base through excellent customer service and high-quality wine offerings.

Overview:Experienced Project Manager & Deputy Manager in a pioneering camping van startup, specializing in marketing, controlling, purchasing, and product development. Focused on innovative solutions and end-to-end project leadership.Accomplishments:Marketing:Developed and executed successful strategies, boosting brand awareness and revenue.Strengthened online presence and expanded the target audience through effective social media campaigns.Controlling:Established an efficient budget monitoring system, optimizing resources for sustained financial success.Analyzed market and competitive data, making informed decisions to positively impact the company.Purchasing:Negotiated with suppliers, minimizing costs while ensuring quality materials.Streamlined procurement processes, enhancing efficiency and strengthening the supply chain.Product Development:Led projects resulting in successful market-ready camping vans.Coordinated interdisciplinary teams to implement design concepts and innovative features.Collaboration:Worked closely with cross-functional teams, ensuring smooth operations and fostering a positive team culture.Key Results:Achieved significant revenue increases through targeted marketing.Optimized production costs through effective controlling and purchasing.Introduced innovative products, enhancing the company's competitiveness.

Wine Internship Summary:Engaged in a wine internship at a boutique winery, actively contributing to a project establishing a boutique hotel with curated tasting events. Involved in various aspects of the project to enhance the overall guest experience and promote the winery's unique offerings.Internship Responsibilities:Winery Operations: - Assisted in day-to-day winery operations, gaining hands-on experience in viticulture and vinification processes. - Collaborated with the production team to understand the intricacies of crafting boutique wines.Hotel Project: - Played a vital role in the planning and execution of the boutique hotel project. - Contributed ideas for the integration of the hotel into the winery experience, ensuring a seamless blend of hospitality and viticulture.Tasting Events: - Coordinated and participated in tasting events, showcasing the winery's unique selection of wines. - Worked on designing and implementing innovative tasting experiences for guests.Customer Engagement: - Interacted with visitors, providing insights into the winemaking process and guiding them through tasting sessions. - Assisted in developing customer-focused initiatives to enhance overall satisfaction.Marketing Support: - Supported marketing efforts related to the hotel project and tasting events, contributing to promotional materials and online presence. - Assisted in creating engaging content to attract guests and promote the winery's offerings.Key Learnings:Developed a comprehensive understanding of boutique winery operations and hospitality management. Gained insights into the strategic planning and execution of a boutique hotel project within a winery setting. Enhanced skills in organizing and conducting tasting events to create memorable experiences for visitors.

Accomplished and results-driven Former Hostel Manager with a successful track record of overseeing operations at a vibrant hostel on the Pacific Coast of Mexico. Managed a 70-bed facility with a lively bar operation, bringing a wealth of expertise in hospitality management and creating memorable experiences for travelers.Hostel Operations:Orchestrated day-to-day operations, ensuring a seamless and enjoyable stay for guests.Implemented efficient booking systems and check-in procedures, enhancing customer satisfaction.Accommodation Management:Managed diverse accommodations, optimizing room occupancy and guest comfort.Implemented innovative strategies for room pricing and promotions, driving bookings.Directed the bar operation, curating a vibrant atmosphere and a diverse beverage menu.Increased bar revenue through creative promotions, events, and effective cost management.Customer Experience:Prioritized guest satisfaction by fostering a friendly and inclusive environment.Implemented feedback mechanisms to continuously improve services and amenities.Budgeting and Financial Management:Developed and managed budgets for hostel operations and bar activities.Monitored financial performance, identifying opportunities for cost savings and revenue growth.Team Leadership:Led a dynamic team, fostering a positive and collaborative work culture.Conducted training programs to enhance staff skills in customer service and hostel management.Location Promotion:Executed marketing initiatives, promoting the hostel as a prime destination on the Pacific Coast.Leveraged social media and local partnerships to increase brand visibility.Key Achievements:Increased hostel occupancy from 70% to an 90% through targeted marketing strategies and enhanced guest satisfaction.Significantly improved the hostel's reputation on Hostelworld, by elevating the rating from 7.9 to an outstanding 9.2, showcasing a commitment to exceptional guest experiences.

Event Manager Summary:As an Event Manager in large-scale event catering, I spearheaded the planning, implementation, and management of diverse events, seminars, fairs, concerts, banquets, and private caterings in a vast venue accommodating up to 8000 attendees. Diligently coordinating over 40 service staff members, I ensured optimal service delivery, contributing to the success of each event.Key Contributions:Orchestrated seamless planning, execution, and post-event activities for various events.Coordinated logistics for seminars, fairs, concerts, and private caterings with meticulous detail.Managed banquets, creating memorable experiences for large gatherings of up to 8000 people.Enhanced the venue's reputation by delivering high-quality events with precision and flair.Diligently coordinated over 40 service staff members during events, ensuring optimal service delivery.Outcomes:Successfully managed and executed a wide range of events, establishing the venue as a premier choice for large-scale gatherings.

Reservations Sales Agent Internship Summary:As a Reservations Sales Agent intern in Bali, I played a crucial role in a timeshare chain, contributing to the tourism management field. Engaged in various aspects of reservations and sales, I applied theoretical knowledge to real-world scenarios, gaining valuable insights into the dynamic hospitality industry on the vibrant island of Bali.Internship Responsibilities:Reservation Operations:Managed reservations and bookings, ensuring seamless coordination for timeshare accommodations.Applied customer service skills to handle inquiries and provide information to potential guests.Sales Support:Assisted in sales processes, engaging with clients to communicate the benefits of timeshare ownership.Contributed to sales strategies and promotional activities to enhance customer engagement.Customer Interaction:Interacted with clients to understand their preferences and facilitated personalized reservation experiences.Addressed customer concerns, fostering positive relationships and ensuring guest satisfaction.Tourism Management Integration:Applied theoretical knowledge from tourism management studies to practical scenarios in the dynamic Bali hospitality market.Gained insights into the operational and strategic aspects of a timeshare chain in a tourist destination.Key Learnings:Developed practical skills in reservations, sales, and customer service within the timeshare industry.Integrated academic knowledge with real-world experiences, enhancing understanding of tourism management.Cultivated adaptability and cultural awareness by working in the diverse and dynamic Bali hospitality sector.

Assistant Chef in New Zealand:As an Assistant Chef in New Zealand's Marlborough Sounds, I played a vital role in a sustainable tourism project. Working in a restaurant within a sustainable lodge, I contributed to kitchen operations, prioritizing quality and local flavors. Thriving in a dynamic culinary scene, I embraced the use of sustainable, local ingredients.Contributions:Assisted in daily kitchen operations with a focus on sustainability.Collaborated on meal preparation, emphasizing quality and local flavors.Contributed to the development of a sustainable menu in a unique lodge setting.Experience:Gained valuable culinary experience in a sustainable tourism project.Adapted to the rich culinary culture of New Zealand, incorporating local, sustainable ingredients.Outlook:Eager to continue contributing to sustainable tourism, exploring new culinary techniques in New Zealand's vibrant culinary landscape.

Customer acquisition/recovery

at the AOK Education Center