Daniel Liba Email & Phone Number

Bratislava, SK

Zurich, CH

• Process mapping in Business Optix tool (creating new models, business catalogues)
• Leveraging Agile methodology and Scrum framework, when identifying areas for process optimisation and automation, progress tracked in Jira
• RACI analysis, SIPOC model creating
• Change Management process definition

Hamilton, BM

Houston, Texas, US

Operational leader for the EMEA Returns Center

Houston, Texas, US

• Creating Returns Process design
• Proactively identifying the gaps in the process and providing the solutions
• Triggering communication and interfaces and ensuring alignment between company and suppliers and third parties
• Master Data setup in SAP DCP
• Responsible for transition from Fusion system into SAP S4 DCP/ FIORI
• Working with EDI signals

Frankfurt Am Main, DE

• Perform tasks related to the respective Production processes, mainly Problem Management.
• Coordinates and control processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction
• Designs and produces internal and external reports related to process management
• Coordinates and organizes activities related to group of colleagues related to daily tasks and small team projects on regular basis
• Provides active on site support, training and development activities for other colleagues
• Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements

Frankfurt Am Main, DE

• Responsibility for projects in Configuration Management area within T-Systems International.
• Coordination and review of process management
• Member of Configuration Management Core team
• Responsibility for the projects across T-Systems International
• Improving data quality projects
• Communication on regular basis with configuration managers from all T-Systems branches worldwide

Frankfurt Am Main, DE

• responsible for Configuration Management in SAP Unit
• regularly meetings with Single Point Of Contacts (SPOCS)
• ITIL processes implementations
• data quality reporting involved in Problem, Change, Incident Management
• responsible for Asset Manager within SAP unit
• responsible for checking processes

Frankfurt Am Main, DE

Quality responsible for Incident, Event and Problem managementProcess improvement and Quality metrics developmentInvolvement of operation teams, support, engagement and collaboration in PM areaReporting with Business Objects - creating standardized reports

Frankfurt Am Main, DE

IT monitoring specialist for Corporate solutions.Working with platforms such as IBM Tivoli. Service desk for international company, acting as Single point of contact for customers outsourced services world-wide 24/7.1st level task execution on behalf of 2nd lines support teams - Windows server 2003, Windows server 2008, Linux, SAP - UC4 / Control-M.

Stadtkreis 2, Zurich, CH

IT Manager

Bratislava, SK

• Cannavassing new customers
• Using a variety of tools and databases
• Communication (phone and personal) with the technicians, interaction with other departments and teams

Doctor Of Philosophy (Phdr.), Public Administration

Master'S Degree, Law, Economics, Social Studies

English Language And Literature, General