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Daniel Liba personal email
Daniel Liba is a Business Process Analyst at Synpulse. He possess expertise in it service management, itil, incident management, it management, outsourcing and 19 more skills. He is proficient in Czech and English.
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Business Process AnalystSynpulseBratislava, Sk -
Business Process AnalystSynpulse Jul 2023 - PresentZurich, Ch• Process mapping in Business Optix tool (creating new models, business catalogues)• Leveraging Agile methodology and Scrum framework, when identifying areas for process optimisation and automation, progress tracked in Jira• RACI analysis, SIPOC model creating• Change Management process definition -
Process AnalystConvex Insurance Jul 2023 - PresentHamilton, Bm -
Business Operations AnalystHewlett Packard Enterprise Jan 2022 - Dec 2022Houston, Texas, UsOperational leader for the EMEA Returns Center -
Business Process Engineer For Return CentreHewlett Packard Enterprise Feb 2017 - May 2022Houston, Texas, Us• Creating Returns Process design• Proactively identifying the gaps in the process and providing the solutions• Triggering communication and interfaces and ensuring alignment between company and suppliers and third parties• Master Data setup in SAP DCP• Responsible for transition from Fusion system into SAP S4 DCP/ FIORI• Working with EDI signals• Working with Qlik Sense, GRC, SNOW, NGIT Power BI, Order Book, and other tools• Driving continuous process improvements -
Itil Problem ManagerT-Systems Mar 2015 - Jan 2017Frankfurt Am Main, De• Perform tasks related to the respective Production processes, mainly Problem Management.• Coordinates and control processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction• Designs and produces internal and external reports related to process management• Coordinates and organizes activities related to group of colleagues related to daily tasks and small team projects on regular basis• Provides active on site support, training and development activities for other colleagues• Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements• Increase productivity by Knowledge sharing improvement -
Project ManagerT-Systems Sep 2013 - Feb 2014Frankfurt Am Main, DeResponsibility for projects in Configuration Management area within T-Systems International.• Coordination and review of process management • Member of Configuration Management Core team• Responsibility for the projects across T-Systems International• Improving data quality projects• Communication on regular basis with configuration managers from all T-Systems branches worldwide• Establishment of working relations with local and international process community• ITIL process governance, training, consultation and improvement• KPI measurement design and implementation -
Quality Expert - Configuration ManagerT-Systems Nov 2011 - Sep 2013Frankfurt Am Main, De• responsible for Configuration Management in SAP Unit• regularly meetings with Single Point Of Contacts (SPOCS) • ITIL processes implementations•data quality reporting involved in Problem, Change, Incident Management • responsible for Asset Manager within SAP unit•responsible for checking processes• reporting, clarifying issues and improvement of processes on the team or department/unit • providing mentoring activities and supporting other colleagues• daily communication with an international virtual team• coordination of the Incident/Change/Problem management process• trains and participates on education of new employees as part of IPRO -
Process ManagerT-Systems May 2011 - Nov 2011Frankfurt Am Main, DeQuality responsible for Incident, Event and Problem managementProcess improvement and Quality metrics developmentInvolvement of operation teams, support, engagement and collaboration in PM areaReporting with Business Objects - creating standardized reports -
Junior Application AdministratorT-Systems Apr 2010 - May 2011Frankfurt Am Main, DeIT monitoring specialist for Corporate solutions.Working with platforms such as IBM Tivoli. Service desk for international company, acting as Single point of contact for customers outsourced services world-wide 24/7.1st level task execution on behalf of 2nd lines support teams - Windows server 2003, Windows server 2008, Linux, SAP - UC4 / Control-M, Printing services -
Volunteer - Iihf World Championship In SlovakiaInternational Ice Hockey Federation Apr 2011 - Jun 2011Stadtkreis 2, Zurich, ChIT Manager -
Sales RepresentativeSlovak Telekom, A.S. Jun 2007 - Aug 2009Bratislava, Sk• Cannavassing new customers• Using a variety of tools and databases • Communication (phone and personal) with the technicians, interaction with other departments and teams
Daniel Liba Skills
Daniel Liba Education Details
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Pavol Jozef Safarik University In KosicePublic Administration -
Pavol Jozef Safarik University In KosiceSocial Studies -
English Grammar Lutheran Bilingual SchoolGeneral
Frequently Asked Questions about Daniel Liba
What company does Daniel Liba work for?
Daniel Liba works for Synpulse
What is Daniel Liba's role at the current company?
Daniel Liba's current role is Business Process Analyst.
What is Daniel Liba's email address?
Daniel Liba's email address is da****@****ems.com
What schools did Daniel Liba attend?
Daniel Liba attended Pavol Jozef Safarik University In Kosice, Pavol Jozef Safarik University In Kosice, English Grammar Lutheran Bilingual School.
What skills is Daniel Liba known for?
Daniel Liba has skills like It Service Management, Itil, Incident Management, It Management, Outsourcing, Change Management, Project Management, Service Management, It Operations, It Outsourcing, Process Improvement, Itil Certified.
Who are Daniel Liba's colleagues?
Daniel Liba's colleagues are Karina Dyachenko, Satyajeet Kelkar, Daniel Durkovic, Richard Disante, Philipp Keller, Maria Lourdes (Madee) Casino, Jose Deniel Dionisio.
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