Daniel Lightner Email & Phone Number

Eskilstuna, Se

Sets up, configures, and supports all internal and external networks at the Charleston office as well as the Germany office. Develops and maintains all systems, applications, security, backups, VoIP phone system, and network configurations including VLAN's. Troubleshoot network performance issues and created and maintained a disaster recovery plan, security system, recommended and perform upgrades, patches, and new applications and equipment as needed. Provided technical support and guidance to users, on-call 24/7, responsible for leading large projects and system implementations, managed our helpdesk employees to ensure customer satisfaction and the highest level of support at all times. Other key items supported are listed below:Server/Application Responsibilities: WAN/LAN, HSRP, Blackberry Enterprise Server (BES), Server 2003/2008 enterprise Cluster domain controllers, Exchange 2003, Active Directory, Checkpoint Firewall/ VPN / SSL Client, Linux IPCop VPN Tunnel for US-DE, CAD/Solid Work development servers, VERITAS Enterprise backup system, Symantec Antivirus/Spyware, MD3000/1000 SAN, VoIP ShoreTel Phone System, Camera Systems, SAP server support, PDM Solidworks server, Enterasys Managed Switches, Cisco 2800/1800, Virtual PBX, SharePoint /SQL 2008.

Provide IT support to medium/large scale companies. Troubleshoot/resolve complex technical desktop/server issues; Supporting/installed/upgraded hardware/software; provided maximum security to ensure safety and stability of clients equipment and data; Maintained documentation for each client; 24/7 On-call Support; Website maintenance, Blackberry Support.

Supporting networks; performing backups/maintenance; ensure maximum security. Troubleshoot/resolve complex technical problems and network performance-related issues. Providing technical support; ensure quick and effective resolutions. Supporting/installed/upgraded hardware/software/systems/networks.Expertise in design and installation of computer networks. Coordinated with teams to achieve constant uptime for all network systems and servers.Utilized technical and network expertise to resolve critical desktop and server issues.Onsite Technician, performing repairs, providing support, and overseeing hardware/software upgrades.Performed technical support skills to achieve high-levels of client satisfaction and appreciation.Managed normal and after hour support as a contractor for EDS to maintain servers, desktop systems.