Transform bank’s legacy business into digital leader in financial space, turning around failing project to successful cutover. Direct change to include services-based middleware, backend services such as micro-services and digital core banking. Principal strategist and director, executing vision, fostering cross-functional collaboration, and removing impediments to team productivity. • Strategic Planning: Identified key components required to ensure successful core banking upgrade, new… Show more Transform bank’s legacy business into digital leader in financial space, turning around failing project to successful cutover. Direct change to include services-based middleware, backend services such as micro-services and digital core banking. Principal strategist and director, executing vision, fostering cross-functional collaboration, and removing impediments to team productivity. • Strategic Planning: Identified key components required to ensure successful core banking upgrade, new digital core, digital roadmap, digital lending and data analytics; instituted PMO and PM disciplines to increase project success rates and lower production defects after rollout • Leadership: Project Manager to lead digital banking projects, including digital lending, new digital core, and core banking upgrade; delivered front-end and back-end upgrade on-time and on-budget, improving customer experience.• Cross Border: Principal liaison officer in charge of Sinarmas financial group’s development and risk personnel in Shanghai. Key achievements to build, assign and manage the team. Show less

Led overall IT strategy, policies, and implementation for Indonesia’s top FX broker, dispersed across 20 cities. Transformed home network-based infrastructure with zero online presence to leading-edge technology-driven company offering integrated web-based, desktop, and mobile experiences for all clients. Under leadership, PT Monex InvestIndo Futures won Best FX and Commodities Futures Broker in Indonesia for 2014-2017.• Operations Management: Increased team productivity including… Show more Led overall IT strategy, policies, and implementation for Indonesia’s top FX broker, dispersed across 20 cities. Transformed home network-based infrastructure with zero online presence to leading-edge technology-driven company offering integrated web-based, desktop, and mobile experiences for all clients. Under leadership, PT Monex InvestIndo Futures won Best FX and Commodities Futures Broker in Indonesia for 2014-2017.• Operations Management: Increased team productivity including developers, infrastructure, and operations employees; consolidated internet contracts in Monex, improving uptime to 99.9% with 30% cost savings.• Sales and Marketing: Implemented novel digital marketing including inbound / outbound multi-channel marketing and data analytics to improve profits and enlarge customer base; increased online conversion rate of customers from 5% to 25% and reducing drop-out rate of potential customers. • Efficiency Improvements: Built custom CRM with HubSpot with dashboards for all levels of management and sales staff, fully encapsulated with API layer to interface with website, mobile application, and third-party partners; generated sales increase of 20%. • Risk Management: Created post-trade risk management monitoring system resulting in better dealer decision making, reduced write-offs due to losses and increased profits; also built C-book trading to other liquidity providers with 90+% win-loss ratio. • Enhanced Customer Experience: Introduced mobile platform, integrated with CRM and trading system as well as one-click trading capability and improved client communications allowing customers to take quick actions on key trading alerts; grew online customer base from 5% to 40% of total customers, reducing cost per acquisition from Rp 20M to Rp 2M per customer on online channel. Show less

Guided testing for 14 wave-1 banks and directed 10 staffs from planning to IDT testing.• Product Improvement: Successfully identified and fixed defects during pre-IDT phase, rolling out for further testing.• Project Management: Led CPG product, with two version releases in support of G3 payments system resulting in successful launch of Singapore’s FAST Payments System.

Managed overall IT team, budget, and expenses, overseeing data centre, infrastructure, operations, desktop support, application support, analysts, and project management of new project roadmap worth SGD 28M.• Operations Management: Stabilised system and reduced BAU outages from 400+ in 2010 to <30 in 2012 including identifying network, server, and application points of failure, data centre power source evaluation, and crisis escalation; achieved staff engagement score of… Show more Managed overall IT team, budget, and expenses, overseeing data centre, infrastructure, operations, desktop support, application support, analysts, and project management of new project roadmap worth SGD 28M.• Operations Management: Stabilised system and reduced BAU outages from 400+ in 2010 to <30 in 2012 including identifying network, server, and application points of failure, data centre power source evaluation, and crisis escalation; achieved staff engagement score of 90%.• Project Management: Led multiple OSPL architecture projects, system upgrades, and application releases across Singapore, Hong Kong, and Indonesia with accountability over SGD 3.5M in maintenance contracts – saved SGD 300+K over three years.• Risk & Compliance: Led the industry TRMv4 initiative in discussion with MAS on clarification and alignment of understanding and implementation. Show less

Liaised with C-suite; oversaw infrastructure set-up and all Application System Development and projects. Managed diverse technology architectures including IT strategy and roadmap, core banking replacement (from Midas+ to Hubbing), remittances, local Basel II implementation, and more.• Operations Management: Led PSAK 50/55 project, DR/BCP site setup, centralised backup and restore, fraud systems implementation, and overall OCBC Indonesia/OCBCNISP merger IT director.• Technical Advising:… Show more Liaised with C-suite; oversaw infrastructure set-up and all Application System Development and projects. Managed diverse technology architectures including IT strategy and roadmap, core banking replacement (from Midas+ to Hubbing), remittances, local Basel II implementation, and more.• Operations Management: Led PSAK 50/55 project, DR/BCP site setup, centralised backup and restore, fraud systems implementation, and overall OCBC Indonesia/OCBCNISP merger IT director.• Technical Advising: Initiated active data centre between Jakarta and Bandung, directed core banking enhancements, credit card system implementation, corporate cash management, value chain system, mobile banking system, and more. Show less

Applications team management for Consumer channels, Corporate Cash Management, BA Teller, Payments and Contact Centre team, managing cross border team from Singapore, Malaysia, Indonesia & China for all cross-channels project initiatives, corporate cash management and contact centre projects. Led budgeting and planning for cross-border releases and served as point of contact for both SG and MY users and vendors.• IT Architecture: Solution architect and project manager of branch… Show more Applications team management for Consumer channels, Corporate Cash Management, BA Teller, Payments and Contact Centre team, managing cross border team from Singapore, Malaysia, Indonesia & China for all cross-channels project initiatives, corporate cash management and contact centre projects. Led budgeting and planning for cross-border releases and served as point of contact for both SG and MY users and vendors.• IT Architecture: Solution architect and project manager of branch transformation in Singapore and Malaysia as well as set up in China.• Program Management: Expertly and efficiently directed projects such as corporate cash management Velocity Releases, Enterprise SOA, two-factor authentication project, consumer internet banking, corporate cash management, Broadbank re-architecture, and content management for Bank and Finatiq.com. • Applications Team Management: Led cross border application teams across Singapore, Malaysia, and Indonesia for Cash management, branch, contact centre and payments. Show less