My team and I drive the evolution of learning within the SAF (Singapore Armed Forces) by leveraging digital transformation strategies and cutting-edge technologies to enhance training effectiveness and operational readiness.SAF Knowledge Exchange; Centre for Learning Systems

• Successfully instructed and mentored over 50 Primary to Secondary school students aged 6 to 18 in English, Math, and Science, both one-on-one and in group setting, significantly improving their grades ranging from F9 to A1• Demonstrated exceptional teaching caliber and mastery of subject syllabus & expectations by improving an international Vietnamese student’s failing grade in English to top of class within a month• Displayed empathy and multi-tasking skills through providing meticulous mentorship to over 50 studentsin their extra-curricular interests while holistically supporting them in their academic and personal developments• Illustrated cross-generational communication skills through forging strong interpersonal relationships with the parents of over 50 students, actively addressing their concerns and maintaining open communication channels to actively update them on their child’s growth

• Boosted page likes by 300% through cultivating brand engagement by planning and executing diverse Public Relations campaigns grounded in proven industry principles • Accelerated social media engagement by over 300% by creating and adhering to strategic content calendar, leveraging growth technologies like Google Analytics and Facebook & Instagram Insights• Spearheaded direct customer engagement growth by streamlining direct stakeholder communication via text channels across all company platforms, addressing inquiries and resolving conflicts

• Achieved a 100% success rate in matching student profiles with compatible tutors, ensuring optimal outcomes for all parties involved• Conducted comprehensive assessments and successfully recruited over 10 candidates for the tuition coordinator role, providing transparent and accessible communication throughout the selection and onboarding process• Elevated company’s visibility and brand reputation through strategic advertising initiatives and proactive recruitment efforts, utilising high footfall platforms like Gumtree and Craigslist