• Lead a team managing patient engagement, revenue operations, and recruitment strategies aligned with organizational growth objectives.• Optimize onboarding processes, reducing time-to-productivity by 45%.• Monitor KPIs to streamline operations and enhance team adaptability to organizational changes.

Senior Corporate Recruiter responsible for full cycle recruiting for all corporate related roles including executive, senior management, management, Human Resources, administration, IT, non-medical clinical, remote and office-based roles, as well as frontline roles. Managed another Corporate Recruiter remotely. Established strong committed working relationships with company executives and senior management personnel. Implemented a company ATS that is used companywide when there was not an ATS established prior to employment. Grew the recruiting department through hard work, dedication, and passion to get the right people in the right roles.

Full Cycle recruiter for a travel healthcare provider. Recruited RNs, IT, Corporate, and Call Center positions. Was responsible for both domestic and foreign RN roles. Was responsible for HR duties, recruiting, and process management.

Responsible for the recruiting and staffing process for PCRK Group franchised Massage Envy locations. Currently recruiting for 68 locations in six regions and nine states. I manage the full life recruiting cycle for general managers, assistant general managers, and sales associates. In addition, I oversee the recruiting process for service providers by developing workflows and guidelines for my recruiting team to follow. In this capacity I coordinate the overall process of full cycle recruiting and training both current and new managers on their processes in our recruiting efforts. I act as the applicant and general manager supervisor through the entire process. I own the initial phone interview process and in person initial interviews while at hiring events. Key Achievements: • Innovated the recruiting process by developing recruiting workflows and interview guides. I also created the email templates to send out to all applicants cutting the response time down to hours rather than days. • Effectively managed three recruitment tracking systems and efficiently trained all general managers in their use of two of these systems. • Increased hiring totals by 35%. • Received constant accolades from general managers for my leadership and training abilities.

Responsible for the recruiting and staffing process for full life recruiting cycle for event staff and corporate staff. I oversee the recruitments for unarmed security guards, customer service representatives, parking lot staff, event supervisors, warehouse staff, as well as all full-time corporate and executive staff. In this capacity I open and post the positions. I gather all applications, provide communication to each applicant for each step in the hiring process they may be in, administer recruitment orientation, and act as the applicant manager through the entire process. I own the initial phone interview process and in person initial interviews while at hiring events. I also administer drug screening tests, and make sure I-9 information is provided prior to hiring. Key Achievements: • Innovated the recruiting process by implementing field recruitments and establishing external networks. • Increased hiring totals by 35%. • Efficiently lead and manage the development of internal networks allowing a seamless management process for recruiting and staffing.

Responsible for the recruiting and staffing process for the Juvenile Probation Department for Maricopa County in Phoenix, AZ, as well as the Judicial Branch Security Department for the Superior Courts in Maricopa County. I oversaw the recruitments for the officer positions for the Juvenile Probation Department. In this capacity I open and post the positions. I gather all applications, provide communication to each applicant for each step in the hiring process they may be in, administer recruitment testing, and act as the applicant manager through the entire process. I am an active member on the interview boards for all Judicial Branch Security interviews. I work alongside the Security Chief, Major, and Captains to make final hiring decisions. Key Achievements: • Managed over 3536 applicants to date. • Receive accolades of appreciation from department leaders and hiring managers for service and expertise. • Efficiently lead and manage the development of internal networks allowing a seamless management process for recruiting and staffing.

I held full responsibility for business assets in regard to employees and benefits by managing leaves of absence (LOA) for more than 150 employees in Arizona, Florida, and Utah. Employed an employee relations process to protect both the employee and the business while maintaining integrity and exceeding business goals. Served as Leadership Team LOA consultant on employee corrective actions to reduce impact of denied claims. Responded to LOA questions and administered all compensation changes resulting from merit increases, promotions, bonuses, and pay adjustments, thereby saving management significant labor hours. Key Achievements: • Leveraged analytical and process-driven background to identify areas of inefficiency and eliminate unnecessary claims and leaves, resulting in a savings of both time and company expenses. • Consistently received recognition from Leadership Team for quality of service. • Efficiently managed the development of internal processes that lead to more accuracy and effectiveness in dealing with multiple claims dealing with LOA

Fielded customer complaints and provided mutually beneficial solutions by advancing customers’ portfolios with higher-yielding options. Met or exceeded sales goals by opening new accounts and identifying areas of growth for existing portfolios. Used my Human Resources background to understand the customer and allow them to understand and trust my initiatives. Key Achievement: • Provided needs-based add-on service recommendations that increased both personal and business revenues alike. • Used Strategical analytic thought processes to develop innovations in servicing making transactions personal and easy for the customer.

Supported service members of all levels (including command leadership) with compensation and benefits. Used employee relations skills to handle difficult service member issues and to deescalate situations that were above command leaderships’ level of ability. Advised senior management on appropriate service member corrective actions. Administered benefits for all eligible service members and held full responsibility for processing compensation pay and benefits for travel and moving orders. Key Achievement: • Created and managed more than 1000 confidential personnel records saving 2000 labor hours of processing annually. • Improved the benefits administration processes by implementing personal understanding and desire to be the voice of the service member.