Daniel Link Email & Phone Number

I am a highly driven, dedicated and client focused Telecommunications Customer Care Advisor with 18 years of industry experience. I demonstrate strong skills in Customer Service, Managed Services, Mobile Communications and Business Development. Experienced in managing Consumer and Business client accounts with strong interpersonal skills maintaining strong client relationships. Excellent administrative skills gained from numerous roles.Key skills Attention to detailAccuracyRelationship managementCoaching, training and mentoringWorking to deadlines and service level agreementsKey Achievements* Client focus - Achieved various recognition for customer service including feedback from clients * Organisation & Planning - Orchestrating team briefings to share knowledge resulting in improved processes* Communication and Interpersonal skills - Consistently chosen and offered to provide constructive feedback to relevant departments when a process needs to be addressed and improved. As a result, these suggestions were implemented resulting in an improved customer experienceI am currently looking to use my strong transferable customer service, communication and administrative skills to move into a new role

Listed skills include Telecommunications, Unified Communications, Direct Sales, Managed Services, and 10 others.