Coordinate multiple sites and EMTs to provide technical and customer support in an IT based corporate environment. Managing a local team of up to 8 local EMT technicians while also providing support for other EMT techs located around the United States.Encourage, maintain and develop a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times.Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Work with SDM and ordering teams to obtain necessary resources to support the team's requirements as well as setting site specific and technician targets and objectives.Familiarize the team with the customer’s needs, requirements, processes, procedural standards, policies, techniques and tools to support task performance.

Inventory and asset management for Austin local sites supporting 4000 plus users locally as well as managing requests from up to 12 remote sites/areas.Audio Visual: Maintaining multiple video conference rooms. Testing equipment to make sure everything is functioning properly and set up for customer satisfaction.Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Provide overall end user computing support; installs/configures, troubleshoots and maintains local site hardware (computer, printer, scanner, desk phone, video-conferencing equipment, etc.), software and operating systems

Manage day to day operations of San Francisco Warehouse.Schedule deliveries, events, and pickups for all bay area warehouses. Manage a team of 20 to 30 technicians depending on the season. Customer Service. Confirmation calls confirming all details of the events within 48 hours of our arrival. 24 Hour Tech Support. Sales. Communicating with clients to make sure all of their audio video needs were met and making sure they are comfortable with everything they are renting from us.

Manage day to day operations of the San Fancisco Warehouse Sales: Walk In Customers Manage a Team of 3 Warehouse Technicians Co Manage a team of about 15 AV technicians with Production ManagerCustomer Service 24 Hour Tech Support

Quality Control: Tested equipment to make sure that it was working properly Customer Service: Helped out customers with the equipment. Explaining how to setup and operate the equipment.

Assistant to the supervisor: Ran the day to day operation at the tubing area.Customer Service: Explained to customers what the tubing area offered as well as what the resort offered. Answering any questions I could or directing customers to someone who would be able to answer their questions. Sales

Customer ServiceUsed DSLR cameras to take portraits of guests at the museumSalesPhoto Editing

Helped Customers with any questions and equipment problems.Sales and Clerical work in the office and the resort.Custodial work in the office and at the resort. Making sure the resort stays clean as well as the area in which i worked.

Helping customers with any questions and equipment problems.Sales and Clerical work in the office and at the resort. Custodial work in the office and at the resort. Making sure the resort stays clean as well as the area in which I work.

Scanned Files into the new computer system Rebuilt shelving units in storage Re arranged files in storage to make it easier to access.

I helped set up and worked live remotes. Logging of commercials and music.Sound Board Operation for live remotes. Clerical work around the office