Responsible for the seamless transition to business as usual of enhancements to existing services and implementation of new services. Communicating and promoting change activity with positivity across the organisation.Primary coordination point between development and operations departments, representing operational needs in the early stages of a project.Developing multiple teams on non functional requirements, processes and service support overviews across multiple disciplines on projects to enhance collaboration and accomplish better customer outcomes. Leading and collaborating with diverse and complex teams throughout projects on non/cross-functional requirements of services. Define and agree support models in line with business expectations.Liaise with Service Management and Operation Teams to ensure support models are achievable and that knowledge transfer and support processes are bedded in prior to implementation.Ensure that significant changes are clearly communicated to customers and stakeholders.Run Early Life Support for New or Changed Services to ensure that the critical first weeks of a new service result in a positive user experience and a high level of support.

Responsible for leading the delivery of new and enhanced services within a project team or through co-ordination with various specialist teams, as well as being accountable for the performance of those teams. Build and maintain teams by coaching and mentoring to apply the most appropriate tools and techniques; whilst ensuring they are motivated and collaborating and help to identify and overcome any obstacles to achieve the agreed outcomes.Coaching and leading complex and diverse cross functional teams which include external contractors from forming a team to highly performing teams capable of delivering significant new and enhanced services to drive security, production, efficiency, and automation across the organization. Continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning, and road mapping. Confidently challenge and improve processes where it impacts the pace of the team, understanding that all steps in a process must add value and can share knowledge and experience with others, in line with continuous improvement agenda and to help build capability within the Delivery Practice.Set and support sustainable team cadence, ensuring the team is working towards delivery commitments. Removing blockers or impediments and identify escalation routes when required. High profile role helping to continue our journey to become an industry leader in agile/lean ways of working and help our teams to deliver more value to users.

As part of the DDaT Service Management Centre the Service Desk provide a single point of contact for all HM Land Registry users. Manage service and application restoration, minimising adverse impact to Business operations whilst keeping appropriate stakeholders informed. Manage workload and resources to ensure key performance targets are met.

Responsible for providing a single point of contact and first line IT support for Land Registry internal and external users. Strong understanding of IT infrastructure and business applications and part of a team that owns the incident and service desk request processes using a range of diagnostic tools and communications channels, including social media.

Process applications resulting from property transactions, and to update the Land Register data for England and Wales. Broad background in conveyancing (the process of buying and selling property) and the legislation which underpins and guides the work of Land Registry (the Land Registration Act and Rules).

Report results and present findings on performance to front line staff and managers to deliver improvements or rectify issues. Keep up to date with regulatory requirements and develop skills to be able to provide more effective monitoring and controls. Maintain a good understanding of Conduct Risk, ensuring compliance and that due regard is paid to the interests of customers and customers are treated fairly

Manage and administer existing mortgage accounts particularly with customers who have fallen into arrears with their mortgage payments. Through a combination of effective telephone communication and letter writing, develop an understanding of the customers situation and individual circumstances. Focus on agreeing suitable and sustainable arrangements to pay. Liaise with solicitors if required to obtain court orders for repossessions, where arrangements have proved to be unsuccessful.