As an Operations Manager at SOSA BPO, I oversee the planning, execution, and evaluation of complex projects for our clients in various industries. I have a Project Management Certification and a Lean Six Sigma Black Belt Certification, which enable me to apply best practices and methodologies to deliver high-quality results and optimize processes. I also have strong communication and coaching skills, which I use to manage and motivate a team of professionals and foster a collaborative and inclusive work environment.