Daniel Lockley Email & Phone Number

Chicago, IL, US

• Responsible for Application architecture & engineering, configuration and custom development of Salesforce and ServiceNow, the CRM solutions.
• Create and maintain custom functionality based on requirements using Apex, Visualforce, Javascript, Java and other script languages.
• Effectively handle analysis of requirements, design and implementation of system enhancements and integrations.
• Successfully took ownership, and stabilized our CRM environments at the end of engagements with implementation partners.
• Lead fellow Software Engineers in honing their skills sets, helping them to grow stronger, and contribute more to the overall benefit of our team and the company.
• Point of contact for all integrations with other enterprise systems, including, but not limited to, Oracle, TFS and ADFS.

Zurich, CH

• Responsible for Application architecture & engineering, configuration and maintenance of ADDM, the discovery solution.
• Create and maintain custom scripts based on requirements using shell scripting, Python, PERL, Java and other script languages.
• Effectively handle analysis of requirements, design and implementation of systems integrations and reconciliation.
• Coordination between project management and roll-out of agent-less discovery applications and components.
• Responsible for maintenance and configuration of application dependency mapping functionality.
• Analyze and remove legacy discovery systems and interfaces to dependent systems.

Morrisville, NC, US

• Administer and develop the Salesforce CRM platform. This ranged for creating users and creating custom fields to programming custom Triggers, classes, and VisualForce pages.
• Provided training to new team members on how to administer our Salesforce organization.
• Provided training to new team members on how to develop custom triggers, classes, and Visualforce pages for Salesforce.
• Administer 10+ Ubuntu Servers, 3 CentOS Servers, and 10+ Windows 2008 servers, 125 Windows (XP/Windows 7) and 125 Unix/Linux (OS X/Ubuntu) workstations.
• Setup Active Directory, LDAP and Kerberos for single sign on in mixed OS environment.
• Wrote numerous web and command-line based utilities including visual employee directory, simplified user creation, password reset, notification of password expiry and voicemail to email in perl, php, bash, html and.

Austin, TX, US

• Integrate Salesforce, SFDC, with our internal systems in order to automate many daily tasks, such as importing leads and opportunities and backing up all SFDC data locally. This also includes writing custom Visualforce.
• Create custom Microsoft.NET applications and web pages to gather and export data, automate repetitious tasks, and deliver content to users and customers.
• Write complex SQL queries to gather data from multiple sources to provide reports to management, and deliver them via SQL Reporting Services or as daily Excel exports.
• Cleans data providing high quality data that can be used for purposes such as updating records or leads.
• Monitor, maintain, and troubleshoot server infrastructure located in Cary, Raleigh, Malta, and the United Kingdom. This includes SQL Server, Exchange, Blackberry Enterprise Server, Active Directory, DNS, DHCP, ISA.
• Support employees worldwide with desktop related issues, including but not limited to installing and assisting with applications, troubleshooting hardware and software issues, and providing access to network resources.

Austin, TX, US

• Efficiently completed setup for new employees which included creating new users accounts, setting IP phone with extension, provisioning a new or rebuilt workstation.
• Instructed employees how to use installed applications required for accomplishing daily tasks.
• Troubleshoot all hardware and software issues encountered by employees.
• Assisted with entry level server administration task, such as setting up Group Policy, granting permissions to file shares, and setting up new servers.

Austin, TX, US

• Aided customers when technical issues arose, such as incorrectly configured servers and software, software bugs, and corrupt databases.
• Fixed issues above and beyond the scope of our supported software, such as email routing issues, SQL database configuration, and system driver issues.
• Balance inbound customer support queries via email, chat, and telephone.
• Successfully communicated with development, relaying product bugs and feature requests from our customers.
• Reassured customers of our dedication to fixing any issues that they were undergoing, thus keeping them as loyal satisfied customers.

Fayetteville, North Carolina, US

• Aide customers when issues arise, such as forgotten passwords, software issues, and internet connectivity problems.
• Provided suggestions to customers ranging from the setup of their web site to advantages of upgrading to a better plan, exactly how it would benefit them.
• Reclaim customers who were thinking about leaving, giving them reassurance that if they stayed they would not regret it.
• Fix many of the problems that the customers encounter, such as errors in their configuration files, as well as in errors in their html coding.
• Educate customers on how to prevent and fix common problems that are caused by the end-user.
• Update the Online Customer Service Library.

• Responsibilities included independent tasks, such as changes to the architectural plan, when entire crew is unnecessary.
• Communicate and successfully interact with co-workers.
• Entrusted with tasks including the precise cutting of rafters, stairs, and joists.
• Repair, maintain, and ensure safety of carpentry tools including: electric saws, air guns, electric cords, and air hoses.
• Review and understand architectural blue prints in order to accomplish duties.
• When circumstances require, fill in for head foremen and take over leadership of construction crew.

NC, US

• Maintained and upgraded computer lab equipment including: printers and PCs.
• Preformed troubleshooting activities to identify areas of failure or faulty devices.
• Co-op work experience
• Provided one-on-one assistance for students as necessary to complete difficult assignments enabling the instructor to proceed.
• Ensured there were adequate supplies in every room and replenished them when needed.
• Researched prices for item instructor desired for the computer lab or class.

NC, US

• Assisted the Guided Studies department by actively leading students who required extra assistance in grasping the logic behind mathematic formulas.
• Succeeded in aiding a student to pass the college required mathematics exam.