Efficiently managed facility operations and cultivated strong relationships with 3rd party vendors, leading to faster resolution times.Leveraged CX platform feedback to understand customer needs and enhance relationships, resulting in increase in customer satisfaction scores MoM, and growth in repeat business from loyal customers.Conducted regular reviews of operational processes and identified areas for improvement, resulting in increase in operational efficiency and reduction in process-related escalations. Supervised team of 21 direct reports, constructing schedules, providing guidance, support, and performance feedback to drive individual and team success.Trained and mentored staff on proper use of equipment, resulting in decrease in required maintenance and repair requests, increase in equipment lifespan, and helping reduced store OPEX cost directly helping reach store profitability.Handled inventory counts, system management, and shipment orders, resulting in 95% inventory accuracy rate, reduction in stock discrepancies, and overall satisfaction with inventory availability.

• Assisted in the front desk position, helping students and answering phone calls.• Helped with filing student information and logging data using excel.

• Gained direct hospital experience by attending doctoral morning reports, participating in the ERemergency surge drill, and shadowing the EMT, and Pediatric doctors.• Assisted in planning and organizing the Third Avenue Fair.• Answered telephone calls, opened and distributed mail, used computer systems, and other officetechnologies.