Develop the AFKLMP Cargo Market in Colombia and Ecuador by focusing on niche products, in order to create a more diversified range of opportunities and to build loyalty. In addition, coordinate and execute strategic sales and marketing projects for the South American and Dutch Caribbean Markets.

-Assist clients with their export shipments in the Brazilian market: from quoting to delivery.-Balance Revenue, weight and volume of flights to Europe.-Manage overbooking on flights out of Brazil.-Quote & book shipments with special attributes.Achievements:-Increase of quote conversion into bookings.-Increase satisfaction among Brazilian customers.

-Assist and guide artists in solving problems related to the digital distribution of their music albums on platforms such as Spotify, iTunes, Deezer, YouTube, Amazon Music, etc.Achievements:-Define a control system parallel to ZenDesk to classify artist requests and show time invested by category, thus being able to explicitly define processes and identify processes tobe improved.

-Supervise the supply and inventory operations of 3 bars, generating more stable, measurable and auditable processes to guarantee agile service to 800 customers per event. -Execute the distribution of inventory based on demand projections. Achievements:-Improvement of inventory distribution based on demand projections to increase sales speed, obtaining an average revenue of USD$ 700,000 per month.-Reduction of stockout by 90%.-Adjustment of processes that decreased the operating payroll by 60%, generating savings for the organization.

-Lead the implementation project of the new Property Management System PMS (QHBeds).-Manage customer relationships, measure service quality, manage and follow up on complaints. -Manage pricing.-Interpret and translate interactions between staff and guests.Achievements:-Increase of profitability by 54%.-Set up restaurant delivery apps (domicilios.com, UberEats).-Completion of 3 tutorials about PMS and OTAs.

Structure a hospitality development project for a construction company. Quote and buy furniture, structure incorporation process, give support to the commercial division to find an appropriate investor profile, delineate technological and operational needs, and seek commercial and support alliances.Achievements: Sale of 4 real estate units, structuring the business model and signing aggreement with a holding as a corporate client.

Creating and releasing daily stockout reports, comparing DRP optimization deployment with Loading Plan and coordinate a project to understand the reasons why DRP planning does not match with actual execution, mainly oriented to understand its financial impact on a daily basis.

Coordinate daily logistics of the plant such as scheduling truck drivers and setting itineraries, ensure and negotiate schedule and type of concrete with construction companies remotely, order plant materials and produce batches of concrete.

Structuring and running segmentation, lead selection and sales process; analyzing the Marketing strategy and restructuring it; disseminating and promoting content; supporting relationship with customers and other stakeholders; training users (clients); supporting the company incorporation process in Brazil.Relevant Achievements: Created a sales national database from zero (CRM); Delivered 5 onboarding presentations at clients headquarters; Increased user adoption of the platform by 60%.

Monitoring and tracking financial payment, real consumption and emerging needs of the Central Atlantic Railroad Utilities (power, water and telephone) along the railway from Sao Paulo to Sergipe.Relevant Achievements: Reduction of the overall consumption by 25% along the railroad; Creation of an energy forecasting spreadsheet; Simplification of the internal process of payment.

Minister the curricular course of Portuguese in the elective semester (2012/1): levels 1,2,3 and 4. Plan, evaluate, and revise curricula, course content, materials and methods of instruction, supervise students' laboratory work, prepare homework assignments and tests.