Daniel Lopez Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Bethesda, Md

Point of contact for civilians, organizations, businesses, animal shelters and local governments to work on humane animal control programs. Mediated and resolved difficult situations through negotiation, coalition building and effective communication.

Bethesda, Md

I was in charge of implementing the organization’s guidelines and procedures and facilitating the Campaigns and Humane Law and Policy’s with administrative duties such as research, outreach, mailing, documenting, travel management, scheduling and data entry.

Remote

• Proofed legal, medical, political and personal translations to guarantee the integrity between the source and target documents and their accuracy.

Mexico City

Helped with Las Cirujanas’ Femstival organization and production, a 3-day multi-disciplinary festival that celebrates LGBTQ culture, art and politics. Femstival maintains a safe space for exchange and education in both underground and mainstream venues.

Mexico

Performed various production staff duties for events such as MTV World Stage, Kids’ Choice Awards, Millenial Awards and MTV Unplugged. Worked on time-sensitive projects where fast and important decisions had to be made. Worked under pressure for long periods of time.

Arvato Monterrey

• Team Lead for the Sales Information Customer Service team, Microsoft Partner Network Customer Service team and Microsoft Online Services Partner Agreement teams.• Launched the Microsoft Online Services Partner Agreement Customer Service team project in Arvato Monterrey premises.• Certified for offline interactions such as live chat and e-mail representing Microsoft Corporation.• Developed and released training materials for new groups and current employees.• Responsible to keep the team up to date with Microsoft licensing and relevant technologies with monthly quizzes and constant up-training.• Trained to coach on recorded and live calls, helping the team to enhance their conversational skills for quality business conversations.• Created action plans at agent and program level to increase productivity, revenue, motivation and customer satisfaction based on weekly and monthly KPIs such as sales lead generation rates, customer satisfaction surveys and transaction monitoring. Managed to have the lowest attrition possible by personalized approach with outliers.• Helped as the subject matter expert for various training groups.• Took supervisor calls for complex scenarios or upset customers and kept helping the team with the customer satisfaction numbers. • COPC compliant.

• Provided corporate sales information for Microsoft products. Explained and interpreted the End User License Agreements for partners, developers, corporate and home users.• Arranged sales leads for Microsoft Partners in the United States. • Developed research skills and familiarity with legal documents, as well as constant training and updates of the most current IT technologies and products in the market.• Best performing agent for July and August.

Monterrey Area, Mexico

• Gave Billing information for the Spanish and English-speaking customers, addressed customer’s concerns about the service and made retention actions for unhappy customers.• Developed relevant subject knowledge in order to deal with customer enquiries by telephone.• Employee of the Month. May 2009.

Contemporary Music, Music Theory And Composition, Bachelors

Activities and Societies: Annual students' concert. Batucada study group.· Learned music theory, composition and production, as well.

High School/Secondary Diplomas And Certificates

Education record