-Monitor and evaluate key analytics to optimize business growth and customer satisfaction-Provide counsel to executive leadership and handle complex issues-Identify, develop and implement new polices and procedures (e.g. HIPAA compliance, COVID-19 response)-Recruit and retain top talent; train, manage and establish high performing teams- Awarded 2016 Wells Fargo Green Award for Best Small Business (Charlotte Chamber “honors companies that have incorporated innovative, sustainable practices into their products, services and within the culture of the company”)

- Oversee customer service management and ensure high level of professionalism across staff - Collect and analyze weekly sales figures in order to maximize subsequent sales - Participate in loss prevention awareness program and lead audits as determined

- Increase productivity by enhancing customer satisfaction; completed compliance tasks regulated by FDIC- Demonstrate strong attention to detail to identify inconsistencies and mitigate potential issues- Collaborate with team members and management to perform peer reviews of high-value transactions