Daniel Lopez Email & Phone Number

Chicago, IL, US

Lincolnshire, Illinois, United States

Provided excellent customer service while managing the IT support queue and personally completing 500+ tickets from end users through our ServiceNow portal.Installed and configured laptops, PCs/desktops, printers, and mobile devices for our end users.Provided exceptional hardware and software support for Spanish speaking end users.Managed user accounts and.

Managed training support queue for Information Systems department to ensure that newly hired employees received appropriate role based training.Trained internal employees on specialized workflow management and content management software.Reviewed and executed workflow management access requests for internal employees in order to ensure users are given.

Assisted in managing up to 300 client files with attorneys and debtors in the state of Florida in the litigation process as part of the debt collection project. Assisted attorneys in reviewing affidavits, defendant responses, and settlement contracts to ensure that they were submitting true and proper documents with the Florida court system.Researched.

Greater Chicago Area

Assisted patients in utilizing specialized ZIO XT and AT assets to ensure they accurately operated each device.Troubleshot asset issues with patients, nursing staff, and sales team to ensure devices received an accurate reading during patient wear.Provided software and asset support to nurses and doctors utilizing the ZIO XT and AT systems in order to.