Daniel Lopez Email & Phone Number

Chicago, Il, Us

Lincolnshire, Illinois, United States

Provided excellent customer service while managing the IT support queue and personally completing 500+ tickets from end users through our ServiceNow portal.Installed and configured laptops, PCs/desktops, printers, and mobile devices for our end users.Provided exceptional hardware and software support for Spanish speaking end users.Managed user accounts and asset inventory using the Active Directory.Troubleshot infrastructure related issues including patching and configuring network ports, tracing unused switch ports, and adding hardware to our network.Collaborated with other IT members to diagnose and resolve advanced software, hardware, and network related issues.Assisted in the Bitlocker rollout project to enable bitlocker encryption on user laptops, which included assisting several heads of department in initial setup and password changes.

Managed training support queue for Information Systems department to ensure that newly hired employees received appropriate role based training.Trained internal employees on specialized workflow management and content management software.Reviewed and executed workflow management access requests for internal employees in order to ensure users are given correct levels of access.Oversaw Training Plan Project by reviewing new and existing SOP and POL documents for the Information Systems/Digital Analytics and Technology departments to ensure role based training was up to date. Audited IS/DAT department processes and personnel for compliance to company GxP standards.

Assisted in managing up to 300 client files with attorneys and debtors in the state of Florida in the litigation process as part of the debt collection project. Assisted attorneys in reviewing affidavits, defendant responses, and settlement contracts to ensure that they were submitting true and proper documents with the Florida court system.Researched individuals and their businesses, along with reviewing detailed contracts and associated documents to ensure our attorneys are given all necessary paperwork in order to file litigation within the statute of limitations. Obtained client credit records as part of assessing potential new portfolios to ensure that best new clients were selected.

Greater Chicago Area

Assisted patients in utilizing specialized ZIO XT and AT assets to ensure they accurately operated each device.Troubleshot asset issues with patients, nursing staff, and sales team to ensure devices received an accurate reading during patient wear.Provided software and asset support to nurses and doctors utilizing the ZIO XT and AT systems in order to ensure clients utilized specialized ZIO software to its fullest capacity. Assisted Sales department in allocating trunk stock to newly onboarded offices, and longtime clients.Managed custom support queues in Salesforce that measured daily and weekly patient registrations, and customer ZIO XT usage. Provided support with the Electronic Health Record integration.Managed email support queue to ensure every request submitted by our general customers, research clients, internal sales and clinical team is completed properly to ensure we are maintaining valued customer relationships, as well as efficient interdepartmental cooperation.