Daniel Lopez Email & Phone Number

Chevy Chase, Maryland, United States

The National Cyber League (NCL) Competition is a biannual cybersecurity competition aimed at providing hands-on training and assessment for participants across various skill levels. It focuses on practical challenges that simulate real-world cybersecurity scenarios, allowing participants to showcase their skills in areas such as cryptography, open-source.

Richmond, Virginia, United States

• Create and document new Processes for the Real Time Payments Department and partnering with Tech, Legal, Risk, Compliance and Leadership to streamline processes.
• I discovered a critical process gap in our financial system that, if left unaddressed, could have led to losses of up to $100,000 per transaction. After investigating the issue, I recommended and implemented measures.
• I developed and implemented new policies and procedures to streamline the onboarding process for new team members, enabling them to carry out their roles quickly and efficiently. The new framework also helped to ensure.
• Working in collaboration with our Risk Partners, I reviewed and updated our policies and procedures to ensure compliance with ADA regulation. This effort helped to eliminate potential barriers for our customers.

Richmond, Virginia Area

• Fast pace environment resolving missing payments and utilizing 20+ systems to resolve each case within the time allotted.
• Review and improve department processes resulting in reduced errors by agents.
• Worked quickly and efficiently with peers to close the gap of our SLA from 30 days to 2 days achieving regulatory compliance.
• Provide increased training for new hires on a one on one basis resulting in reduced time for new hire training.
• Organize and assigned mailbox emails which promoted quicker response times to third party requests, increased customer satisfaction and timely resolutions.
• Coordinate with other departments to achieve timely resolutions for our customers resulting in high customer satisfaction and reducing caseloads.

Charlottesville, Virginia Area

• Building relationships while educating and consulting customers to identify solutions to achieve their goals while ensuring support of operational integrity throughout the Virginia District.
• Consistently demonstrated Service Excellence behavior in my customer interactions resulting in the highest service scores through the District.
• Maintained performance training in operations contributing to positive audit results on an annual basis within the District.
• Facilitated coaching with bankers through the District increasing production and customer satisfaction.
• Worked with multiple lines of Capital One businesses to meet customer needs and achieve organizational goals.

Fredericksburg, VA

• Building relationships with the local community, expanding online banking with customers and utilizing technology to make our customer’s lives more convenient.
• Facilitated coaching with teller line to utilize online options with our customers which resulted in an increase of customer satisfaction scores.
• Consulted with customers to accomplish their financial goals exceeding production goals set by the district.
• Built long term relationships with local customers and developed trust within the community creating an increased volume of returning customers seeking financial solutions.
• Mitigated operational risks within the branch decreasing branch losses year after year.

Washington D.C. Metro Area

• Coaching teller line to provide world class customer service and leading operational excellence within the branch.
• Led operational risk assessments within the branch resulting in a 100% audit score.
• Consistently applied surprise audits of cash drawers reducing balancing losses every quarter.
• Identified possible fraud impacting customers resulting in a reduction of losses to our customers and the organization.
• Organized all documentation within the branch positively impacting the branch during mandated retention periods.

Washington D.C. Metro Area