Social Media Supervisor
Oakland, Maine, United States
• Leveraged data analysis techniques and tools, including Excel, Visual Basic, Microsoft Forms, and Power Automate, to analyze real-time social media queues, produce comprehensive reports, and optimize resource allocation, resulting in improved department service levels and enhanced customer interactions.• Developed a streamlined data collection system by building a customized form using Microsoft Forms and implementing automated workflows through Power Automate, enabling efficient tracking of multiple types of trending and providing maximum visibility into work progress for performance evaluation and individual development.• Collaborated closely with the business analysis team, acting as the primary liaison, to communicate key updates, gather and analyze data, and proactively address system issues, ensuring data integrity, seamless operations, and effective reporting.• Applied data analysis methodologies to identify trends and performance gaps in social media team data, facilitating evidence-based decision-making. Conducted focus groups to share findings, solicit frontline feedback, and implement targeted improvements, resulting in significant enhancements in productivity, self-confidence, and team performance, as evidenced by a notable 50% increase in productivity within a span of just 10 days.