As a Senior Process Executive at Infosys BPM (Apr 2019 – May 2021), I specialized in handling escalations, conducting conference calls with onshore managers and clients to discuss upcoming changes to contracts and accounts. Additionally, I served as a Universal Biller, conducting research and analysis for problem-solving, focusing on providing quality customer service and accurate data. My responsibilities also included invoice correction, contract modifications, and meter read correction through customer engagement in outbound and inbound calls.Transitioning to Accenture as a Customer Service Associate (Jun 2023 – Present), I promptly and professionally respond to customer inquiries regarding retirement insurance policies. My role involves providing accurate information about policy terms, coverage, and premiums, assisting customers in navigating online account portals, and investigating/resolving issues such as claims and billing discrepancies. I meticulously document and track customer interactions and resolutions in the company's customer management system.Previously, as an Associate Customer Success Representative at Wells Fargo (Feb 2022 – Apr 2023), I successfully resolved issues with banking services and accounts, handling a high volume of calls daily. I assisted customers with Online Banking needs, presented financial products to existing and prospective customers, and managed client bank accounts, including overseeing transactions and processing payments. My role also included performing administrative tasks, such as documenting customer information.---------------------I'm someone who enjoys exploring and discovering new things. In my free time, I like to go out and experience the hustle and bustle of new cities, immerse myself in different cultures when traveling, and get lost in interesting books. Hiking is a hobby of mine, offering a way to navigate trails and connect with nature.I've traveled to Japan and Australia, appreciating the distinct landscapes of each place. Locally, I've explored Siquijor, El Nido, Coron, Siargao, Bohol, and Cebu, enjoying their unique features. I find tranquility in beaches, appreciate the beauty of sunsets, and am drawn to picturesque scenery.These aspects hold a meaningful place in my life, providing a sense of calm and inspiration. Each journey, whether close to home or far away, is an opportunity to make lasting memories and fully embrace the diverse beauty of the world.