Daniel Lucero Email and Phone Number

Oversaw all aspects of operations, including budgeting, resource allocation, and performance management, identify areas for improvement/cost savingsLeveraged data analytics tools/software to gain insights into market trends/customer behavior/performance metricsCultivated strong relationships with key members/partners/legislators/stakeholdersDrove membership and revenue growth through strategic sales initiatives/targeted marketing recruitment campaignsServed as a liaison between… Show more Oversaw all aspects of operations, including budgeting, resource allocation, and performance management, identify areas for improvement/cost savingsLeveraged data analytics tools/software to gain insights into market trends/customer behavior/performance metricsCultivated strong relationships with key members/partners/legislators/stakeholdersDrove membership and revenue growth through strategic sales initiatives/targeted marketing recruitment campaignsServed as a liaison between board members/department heads/staff members/state legislationLed the successful implementation of new technologies/systems that improved operational efficiency by 85%Initiated and maintained strong relationships with key stakeholders, including clients, partners, and industry influencersNegotiated contracts with LCSD #1/State employees, securing favorable terms for services rendered Show less

Processed director's and program managers' travel expense and reimbursement formsDeveloped marketing educational brochures, pamphlets, and resources.WINRS/INFormed IT help desk technician. Assisted in the implementation of issue-tracking and, resolution reports. Implementation, testing, and training of system-wide software applications across the organizationAssist Office Support Specialists and Counselors around the state with computer issues, policies, procedures, and… Show more Processed director's and program managers' travel expense and reimbursement formsDeveloped marketing educational brochures, pamphlets, and resources.WINRS/INFormed IT help desk technician. Assisted in the implementation of issue-tracking and, resolution reports. Implementation, testing, and training of system-wide software applications across the organizationAssist Office Support Specialists and Counselors around the state with computer issues, policies, procedures, and educational trainingResponded to WINRS/INFormed IT help desk tickets promptly, resolving 90% of issues on the first callAdministered, and managed career exploration training software accounts for clients and counselors. Piloted and oversaw project operations of the VR employee portal.Participated in internal quality assurance audits to ensure adherence to regulatory requirementsManaged, maintained, and updated regulatory documentation according to Rehabilitation Service Administration compliance and industry standards and regulationWorked with State and post-secondary agencies to develop Customized/Supported Employment language in policy and procedures. Developed and implemented engaging lesson plans for State-Wide Office Specialists, Counselors, and Supporting Staff Quartley & Annual training, RSA Audit procedure, and WINRS/INFormed training. Show less

Assist and explain the Vocational Rehabilitation processEstablish an outcome-based mindset with the applicant.Assists applicant(s) with completing the necessary paperwork, and gathering backup documentation from other entities.Completes the intake process up to eligibility decision, and serves as the responsible party for transitioning the individual through applicant status, referring ineligible applicants to other services.Works with VR counselors and assistants to schedule… Show more Assist and explain the Vocational Rehabilitation processEstablish an outcome-based mindset with the applicant.Assists applicant(s) with completing the necessary paperwork, and gathering backup documentation from other entities.Completes the intake process up to eligibility decision, and serves as the responsible party for transitioning the individual through applicant status, referring ineligible applicants to other services.Works with VR counselors and assistants to schedule appropriate diagnostic evaluations to determine disability/other significant barriers to employment.Assists in scheduling the initial appointment with a vocational rehabilitation counselor and becomes the primary point of contact for clients deemed case management.Ensures that all applicable information and documents are scanned into the case management system and readyWorks with Area Manager, counselors, and assistants to ensure clients complete their rehabilitation plan.Work directly with clients who need basic case services and manage their cases to completion.Focus on key status codes in the case management system that are indicative of possible failure or incompleteness and use all available tools and resources to get the client and their Individual Plan (IDP) back on track.Assist with ensuring the ongoing operations of the vocational rehabilitation program and the agency.Provided vocational counseling and guidance to individuals with disabilities, assisting them in identifying career goals and developing action plansMonitored client progress and maintained accurate records of client interactions, assessments conducted, services provided, and outcomes achieved in compliance with agency standardCollaborated with interdisciplinary teams to develop individualized treatment plans for clients, incorporating vocational goals into their overall rehabilitation planPlanned and executed corporate and community events, including conferences, seminars, and job fair launches Show less

Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems or fiscal duties and provides training to staff.Accurately maintains agency files and records; inputs data into databases.Transition files from hard copy to electronic versionTrack, evaluate, and verify information for accuracy.Prepares reports; verifies computer systems, databases… Show more Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems or fiscal duties and provides training to staff.Accurately maintains agency files and records; inputs data into databases.Transition files from hard copy to electronic versionTrack, evaluate, and verify information for accuracy.Prepares reports; verifies computer systems, databases, and coded data for accuracy.Provides customer service to customers, clients, and staff, acts as a resource, and explains rules and procedures to co-workers, customers, and clients.Greets/screens visitors, and interviews customers/clients to evaluate and determine needs.Refers customers to appropriate supportive service agencies.Schedules appointments for clients.Process counselor and area manager's travel expense and reimbursement formsSupports Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine action to be taken.Explain programs to customers, vendors, employers, and agency partners.Processes payments to vendors.Establish and maintain relationships with new and existing vendorsProcess invoices, data entry, and ensuring appropriate documentationCompare purchase orders, prices, and terms of paymentMaintain detailed and accurate records for accounts payable Show less

Maintenance repair overhaul (MRO) of the whole departmentRestructured and implemented policies and procedures for scheduling processes to improve efficiency and accuracyCreated and maintained schedules for over 200 pilots, and flight attendants, ensuring optimal coverage and efficient use of resources while operating within federal regulations,Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding processParticipated in technology… Show more Maintenance repair overhaul (MRO) of the whole departmentRestructured and implemented policies and procedures for scheduling processes to improve efficiency and accuracyCreated and maintained schedules for over 200 pilots, and flight attendants, ensuring optimal coverage and efficient use of resources while operating within federal regulations,Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding processParticipated in technology upgrade projects by testing new equipment or software solutions before deploymentImplemented risk-based audit plans to identify potential areas of concern and improve internal controlsCollaborated with cross-functional teams to assess business processes, identify operational inefficiencies, and recommend process improvements Show less

Assist Non-Revenue & Revenue Passengers in the reservation, modification, or cancellation of flights, Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about their flight status. Guide callers through troubleshooting, navigating the company site, or using the products or servicesReview customer… Show more Assist Non-Revenue & Revenue Passengers in the reservation, modification, or cancellation of flights, Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about their flight status. Guide callers through troubleshooting, navigating the company site, or using the products or servicesReview customer accounts, providing updates and information about flight status, ticket eligibility, baggage policy, security, etc.Collaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policies Show less