Daniel Lupa Email & Phone Number

Kraków I Okolice

- Make pro-active courtesy calls to ensure impending payments are not being held up in Customer payment process and perform Collection email correspondence- Resolve queries (internal and external) in a timely and professional manner- Timely and accurately prepare and send reports to customers and finance stakeholders- Call customers to ensure rapid payment of overdue amounts- Act promptly to resolve any issues detected prior to payment due date- Prepare monthly collection dashboards and reports with comments for respective countries- Promote best practices to improve process efficiency- Maintain current knowledge in the areas of responsibility (e.g. attend ongoing educational programs)- Constantly communicate with Credit Team to agree any actions on overdue accounts- Calculate Bad Debt Reserve and perform Cash forecast monthly

Kraków I Okolice

Kraków I Okolice

- identify, research and post payments to the appropriate account in the billing system, within 48 hours- responsible for coordinating accurate application of all wire transfers, EFTs, and online bill payments coming into- research and resolve payment discrepancies, misapplied, unapplied or missing payments and determine proper application- research outstanding credit balances and prepare request for refunds- assist with contacting customers for remittance advice and other follow-up as needed- experienced in processing all Intercompany transfers- identified any credits, overpayments or double payments and contacted clients to delegate a timely resolution- collaborated closely with Collections, accounting and other internal departments to ensure all accounts are being adequately serviced- assisted in month end ‘clean up’ of any unresolved accounts