Daniel Souza Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brasil

Belo Horizonte, Minas Gerais, Brasil

Durante meu período como trainee aprimorei minhas habilidades como desenvolvedor dentro e fora do SYDLE ONE. Dessas habilidades destacam-se a modelagem de processos de negócio usando BPMN e uso de javascript na criação e manutenção de Scripts em telas com interação do usuário quanto integrações com web services.

Belo Horizonte, Minas Gerais, Brasil

Software development with full stack profile working on the SYDLE ONE platform, using technologies such as: Java, Javascript, Elasticsearch, Angular, MongoDB, AWS, among others.

Belo Horizonte E Região, Brasil

I acted as a Telemarketing Attendant in the government providing assistance to citizens who come into contact with the SOS Drogas service provided by the Sub-Secretariat for Policy on Drugs in the Administrative City in order to guide them on the forms of treatment against chemical dependency.

Belo Horizonte, Minas Gerais, Brasil

Após sete meses, participei de processo interno para uma equipe em que o atendimento era feito de forma pró ativa. Agora era eu quem entrava em contato com o cliente para informá-lo de eventuais problemas com seu pedido, me disponibilizando para solucioná-lo naquele contato.

Belo Horizonte E Região, Brasil

I was responsible for dealing with customer service on the Dafiti, Kanui and Tricae websites, answering questions or registering complaints about any problems. After seven months, I participated in an internal process for a vacancy where the service was done proactively, now I was the one who contacted the customer to inform him of any problems with his.

Belo Horizonte E Região, Brasil

I worked in the retention sector of Oi operator, receiving customers who intended to cancel their postpaid cell phone plan trying to reverse the situation with arguments and offers of new plans.

Belo Horizonte, Minas Gerais, Brasil

Participei de um processo interno para o cargo de Monitor de Qualidade e a partir de então meu papel passou a ser o de acompanhar os operadores através de monitoria afim de melhorar seu resultado individual e do grupo.

Belo Horizonte E Região, Brasil

I started at Alma Viva as a first level operator in TIM's operation, providing pre and post paid customer service to the operator in response to their requests / complaints. I participated in an internal process for the position of Quality Monitor and since then my role has been to accompany operators through monitoring in order to improve their individual.