Daniel M. Email & Phone Number

Bucharest, Bucharest, Ro

Bucharest, Romania

As a SAM Pro License Specialist in ServiceNow, I manage software asset licenses to ensure compliance and optimize usage. My responsibilities include tracking and creating software entitlements and contracts in SAM Pro, overseeing license audit reports, and conducting reconciliation. I collaborate with stakeholders to align software usage with business needs and provide insights to identify cost-saving opportunities.My role involves contract analysis, gathering entitlements, and creating accurate contracts and entitlements in SAM Pro. Additionally, I focus on maintaining a robust licensing compliance process to prevent over-licensing or under-licensing and assist in streamlining software asset management workflows.Additionally, I engaged in minor Hardware Asset Management (HAM) activities, such as tracking hardware lifecycles, maintaining hardware-related data in the CMDB, and supporting hardware audits. I was also responsible for ensuring accurate reporting in both SAM and HAM modules.

Bucharest, Romania

In my role, I analyzed software contracts to understand licensing terms for multiple Publishers, gathered and verified entitlements, and created accurate contract and entitlement records in SAM Pro. I also implemented and maintained a robust process to ensure licensing compliance, mitigating risks of over-licensing or under-licensing, and contributed to streamlining software asset management workflows.

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

- Executed the technical measurement and analyzed processes for multiple enterprise software vendors, with a focus on Oracle Database software programs (including Database Enterprise Management Packs, OracleDatabase Options) and Oracle Middleware software programs (including Oracle WebLogic programs, OracleIdentity & Access Management, Oracle WebCenter programs);- Perform technical research, develop, test, and enhance company tools, processes, and procedures ofcollected, loaded, and analyzed technical data;- Build and maintain up-to-date knowledge about hardware, network, and product configurations and aboutlicensing policies of software vendors;- Creating reports that show a customer's software license grant versus actual usage;- Explaining the data collection process and offering remote support to the customer;- Communicate the recommendations and advice resulted from the analysis to the customer.- Help customers in managing their license management tools (e.g: Flexera, Snow).- Build internal knowledge-base and documenting new vendors (licensing rules, license analysis process).

Bucharest, Romania

- Executed the technical measurement and analyzed processes for multiple enterprise software vendors, with a focus on Oracle Database software programs (including Database Enterprise Management Packs, Oracle Database Options) and Oracle Middleware software programs (including Oracle WebLogic programs, OracleIdentity & Access Management, Oracle WebCenter programs);- Performed technical research, development, testing, and enhanced the company tools, processes, and procedures for collected, loaded, and analyzed technical data;- Built and maintained up-to-date knowledge about hardware, network, product configurations, and licensing policies for software vendors;- Created reports that show a customer's software license grant versus actual usage;- Explained the data collection process and offering remote support to the customer;- Communicated the recommendations and advice resulted from the analysis to the customer.- Helped customers in managing their license management tools (e.g: Flexera, Snow).- Built internal knowledge-base and documented new vendors (licensing rules, license analysis process).

Bucharest, Romania

Analysed contractual documents related to (enterprise) software licenses (e.g. License agreements, ordering documents, support renewals, etc.).- Helped to determine customer's software entitlements.- Created accurate entitlement reports reflecting all important terms, conditions, and clauses from provided documents within the delivery time agreed.- Maintained an up-to-date knowledge base composed of software license agreements for different vendors, including licensing rules and definitions.

Birmingham, United Kingdom

Network Cabling Cat5, Cat6 . (Trunk routes).Fibre Cabling. 288f, 144f, 96f, etc.Fibre SplicingCopper cabling, termination & testing.Coax cabling, termination & testing.Complete and submit all necessary documentation.Deal with day to day issues and problem solving regarding Cabling.Comply with Health & Safety and environmental policies.

United Kingdom

- Establishing the networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards; - Design and implementation of new solutions and improving the resilience of the current environment; - Maximizing network performance by monitoring performance, - Troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization; - Undertaking data network fault investigations in local and wide-area environments, using information from multiple sources; - Securing network systems by establishing and enforcing policies, and defining and monitoring access; - Support and administration of firewall environments in line with IT security policy; - Updating knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; - Reporting network operational status by gathering and prioritizing information and managing projects; - Upgrading data network equipment to the latest stable firmware releases; - Configuration of routing and switching equipment; - Configuration of hosted IP voice services; - Basic configuration of firewalls; - Remote support of on-site engineers and end users/customers during installation; - Remote troubleshooting and fault finding if issues occur upon initial installation; - Capacity management and audit of IP addressing and hosted devices within data centers; - Liaising with project management teams, third-line engineers, and service desk engineers on a regular basis; - Speaking with customers via email and phone for initial requirement capture.

United Kingdom

Providing specialist technical support. Extensive experience of working at heights. Possessing excellent client-facing skills, natural problem solving, and analytical skills, and the ability to contribute to the development of best practices, procedures, and policies within a company. Reporting directly to the Depot Manager and collaborating closely with other team members. Responding to queries in a timely and accurate manner and resolving queries to customer satisfaction.

United Kingdom

Screening, disassembly, function inspection, soldering, assembly for Apple iPhone 4-6 series. Screen replacement, cosmetics, and refurbishment.iPhone, iPad, iPod, Samsung repairs. Skills Used: Technical abilities, great focus, attention to detail, interpersonal skills.

Bucharest, Romania

Responsibilities Security Cameras, Cabling, Electric Maintenance, Network administration, emergency interventions such as breakdowns, temporary surveillance systems.

Bucharest, Romania

- Answering calls coming from clients / potential clients and solving them according to their requests;- Promoting and selling company products/services;- Providing accurate information and in a professional manner;- Compliance with the rules of the department and the company;- Achieving quality standards established by the company/department.

Bucharest, Romania

Installing Euro Satellite equipment, Tv Wall Mounts, TV Aerials, Freeview, testing, and configuration of satellite equipment. Skills UsedGreat teamwork, excellent client service, interpersonal skills, eye for detail, technical skills( drilling, cable pulling, wall mount installation).

Bucharest, Romania

Providing support for the company clients, which includes: - Troubleshooting Windows Servers- Troubleshooting MS Exchange 2007/2010- Writing / Updating User and System Documentation- Network and Server Administration- Working on SLA based technical support calls.

Bucharest, Romania

-Resolve customer issues using the tools and systems available; -Complete follow-up actions as appropriate, e.g. dispatch materials, send communications, escalate problems. -Retain ownership of each case until problem is resolved or resolution is identified; -Observe strict compliance to licensing, copyright and trademark legislation; -Protect confidential, sensitive information and materials; -Support Local Active Directory; -Support Local Exchange Server configuration, complex mail flow scenarios with Forefront; Online Protection for Exchange; -Domain name Server records configuration; -Outlook client support; -Synchronization of Local Active Directory with Microsoft Cloud System; -Remote session with customer Easy Assist; -Powershell scripting; -VBS.

Bucharest, Romania

Knowledge of digital satellite TV systems and equipment, including telecommunications and Internet service connections. Good troubleshooting and problem-solving ability, excellent communication and customer service skills. Time management skills and the ability to work independently, laptop/computer skills.Installing Euro Satellite equipment, Tv Wall Mounts, TV Aerials, Freeview, testing and configuration of satellite equipment.Skills Used: great team work, excellent client service, interpersonal skills, eye for detail, technical skills( drilling, cable pulling, wall mount installation).

Bucharest, Romania

As a junior graphic designer at Louis Berger, I was able to apply my knowledge of typography, layout, art direction, and the latest creative and graphic design trends while working on a range of brochures for training and sales force communications projects.