Daniel M. Email & Phone Number

- Configure and maintain Salesforce standard and custom objects, fields, page layouts, lightning record pages, and related features to support the needs of the organization.- Create and manage validation rules and flows to enforce data quality and automate business processes.- Customize the Salesforce platform to meet the organization's specific requirements, including customizing page layouts, compact layouts, and search layouts.- Develop and implement approval processes to streamline business processes and ensure compliance.- Create and maintain email templates and email alerts to communicate with customers and internal stakeholders.- Work with the Salesforce Nonprofit Success Pack to support the organization's fundraising and donor management efforts.- Present demos to the customer of the implemented functionality to ensure that it met their needs and expectations.- As a member of the development team, work on user stories and use JIRA to track progress.- Work in sprints to deliver working software incrementally and to receive feedback from stakeholders.

Monterrey, Nuevo León, Mexico

• Configure and maintain a catalog of 30,000+ products and services in Apttus CPQ and Salesforce.• Administrate Salesforce CRM user configuration, Apttus Packages, and DocuSign licenses as needed.• Collaborate with our SFDC Development Team in release cycles to implement our declarative changes with their code enhancements, then provide sign off.• Lead and coordinate Regression Testing and User Acceptance Testing (UAT) from building the test scripts to managing resources to test the solutions.• Represent the Business and work with stakeholders to gather requirements, then translate the same requirements into workable solutions to enhance our CRM and CPQ tools.• Provide Tier 2 expert support to users by troubleshooting issues and replicating errors reported, then determining if these can be fixed by our support team or should go to our SFDC Dev Team.• Provide training of implementations to end users.• Coordinate testing activities with IT and manage resources to test these solutions.• Present solution to stakeholders and request sign off for deploying to Production.• Create reports as requested by stakeholders.

• Provide first level of support for business users.• Collaborate with different stakeholders and cross functional experts to ensure readiness of quoting tools to support new product releases and/or updates.• Support the implementation of the Apttus CPQ tool globally in the organization.• Performed QA tests to validate functionality of new features and bug fixes.• Configure and maintain sandbox environments to facilitate successful developments.• Create documentation and training material for Apttus CPQ users.• Hosted virtual sessions to help users find solutions to issues reported and provide 1:1 training on how to use the Apttus CPQ.

Monterrey Area, Mexico

Support students to facilitate learning experience.

Glasgow, United Kingdom

- Investigate and find resolution to warranty claims and customers concerns.- Provide technical expertise in areas such as inspection methods, laboratory tests, manufacturing process and product knowledge for all divisions (Seat Belts, Airbags and Steering Wheels).- Collect and analyze warranty data from customers’ websites to identify warranty concerns, monitor quality performance and monitor effectivenes of applied countermeasures.- Point of contact between customers and Takata's manufacturing plants worldwide.- Share best practices and lessons learned within the company.- Act as quality liaison and conduct customer and/or supplier site visits as necessary to identify, remedy or prioritize processing needs to meet customer specifications and demand.- Represent the customer’s voice within the organization.- Prepare reports and presentations for internal and external clients (quality, engineering, sales, upper management, etc) addressing products’ technical specifications, analysis status, warranty issues, etc.- Worked with key partners globally (México, Japan, Rumania, U.S.A.) to find solutions to quality issues.- Attended monthly meetings with customers in the U.S.A. to provide feedback of warranty performance and to present findings on warranty analysis of previous months.

Master'S Degree, Msc Business Analysis And Consulting

Bachelor'S Degree, Ingeniero En Electrónica Y Comunicaciones