Daniel M. Email & Phone Number

Mississauga, Ontario, Canada

Perform monthly maintenance to ensure the servers have the latest security patches.Configured and deployed SOTI MobiControl for maintaining corporate owned devices.Configured and maintaining company’s Help Desk solution.Configured and deployed Virtualized Environments to meet different requirements.Developed and maintaining custom built solution for.

Mississauga, Ontario, Canada

Troubleshoot, diagnose and repair end user’s computer and software problems via telephone, remote support tools, or in person.Research and developed solutions to undocumented issues and services.Provide regular status update to ensure customer satisfaction and manage expectations.Lead the Windows 10 compliance project to migrate all workstations to the.

- Monitor and provide internal departmental support for computers and cell phone related issues.- Prepared and deployed computers, laptops, cell phones and printers to ensure they connect and communicate between existing devices.- Assist new team members by setting up their profile and walking them through basic operations of the computer and answer any.

Toronto

Employed through Robert Half Technologies-- Provide On-site IT support for Compucom's clients.-- Troubleshoot computer related problems and develop a repair solution to minimize downtime.-- Perform data migration and rollovers from Windows XP to Windows 7 for various Compucom clients.-- Deploy new hardware at client's site for new hires.

Toronto, Ontario

Employed through Randstad Technologies- Launched Canada's first Microsoft Holiday Specialty Store to promote new Microsoft products.- Launched and educated customers on the benefits of the new Microsoft Surface tablet, Windows Phone 8, and Windows 8 Operating System- Performed out of box experience for customers to walk customers through all the features.

North York, Ontario

- Provided sales advice and service to customers.- Configured and assembled built to order systems.- Performed virus and malware removal on customer's machine.- Diagnosed computers and applied appropriate repair solutions.- Kept up to date in latest software and hardware updates.

Newmarket, Ontario

- Performed maintenance and removed virus malware from customer's machine.- Diagnosed customer's machine to determine issues and determine a solution.- Configured out of box experience for customers, created recovery disks, install virus protection and office to ensure the system is ready to go when customer's turn on their machine for the first time..

Markham, Ontario

Markham, Ontario

- Regression tested company's Customer Relationship Management Software- Developed Test Cases on new features

Markham, Ontario

- Performed diagnostics on returned hardware to verify RMA status.- Assembled and formatted external Hard Drives for our retail partners for back to school sale.- Prepared and packed customer's order and shipment to ensure package is safe during transit from the warehouse to the customer's destination.

Richmond Hill, Ontario

- Diagnosed computers for faulty hardware.- Performed virus and malware removal to ensure computer is no longer infected.- Assembled and tested built to order systems.

Computer Programming

Activities and Societies: Humber Game Development Club- Enrolled in a course which focuses on the Software Development Life Cycle and it's.

Education record