Daniel L. Email & Phone Number

Singapore

 As Project Director for the EU, and Asia Region, I report to the company’s CEO and manage multiple field staff. I oversee a major global MNC client’s projects across all regions in the mapping collection domain. I’m instrumental in setting up new branch offices in Asia to support growing client projects. I manage the project and branch office budgets and P&L to ensure growth and profitability. Despite travel restrictions, I successfully set up branch offices in Singapore… Show more  As Project Director for the EU, and Asia Region, I report to the company’s CEO and manage multiple field staff. I oversee a major global MNC client’s projects across all regions in the mapping collection domain. I’m instrumental in setting up new branch offices in Asia to support growing client projects. I manage the project and branch office budgets and P&L to ensure growth and profitability. Despite travel restrictions, I successfully set up branch offices in Singapore and Hong Kong, completing projects within a six-month deadline. I’m involved in the sales development of potential clients in Asia. I improved project operations in Singapore and Hong Kong, achieving less than 3% attrition and less than 2% in data collection. I’m collaborating with locals for expansion into the rest of Asia in 2024. Show less

Foshan, Guangdong, China

 As the leader of a team of 700 staff and managers, I report to the CEO of China operations. I’ve been managing operations from Singapore remotely since 2020 due to travel restrictions. In 2019, I was instrumental in setting up a Shared Service Centre in China with a capacity of 2000 agents. I launched 3 business lines that increased the company’s revenue by 20% in the first quarter, showing consistent growth. The Shared Service Centre led to a quarterly savings of 2… Show more  As the leader of a team of 700 staff and managers, I report to the CEO of China operations. I’ve been managing operations from Singapore remotely since 2020 due to travel restrictions. In 2019, I was instrumental in setting up a Shared Service Centre in China with a capacity of 2000 agents. I launched 3 business lines that increased the company’s revenue by 20% in the first quarter, showing consistent growth. The Shared Service Centre led to a quarterly savings of 2 million USD and a 30% increase in revenue. I manage stakeholder expectations, P&L, and the China branch’s budget. I negotiate with clients to identify new business opportunities. I work with the support team to efficiently allocate staff to projects. Show less

Xi'An, Shaanxi, China

 Reporting to the COO of China operations, I lead a team of 1500 frontline agents and managers. I manage projects for high-profile clients such as UBER, Apple, Assurant Insurance, and Alibaba Group. I boosted the revenue of our new branch in Xi’an by 20% or about 2 million USD in my first quarter, with subsequent projects adding another 3 million USD. I assisted HQ in localizing online tools and best practices for the China region. Through coaching, I improved call centre… Show more  Reporting to the COO of China operations, I lead a team of 1500 frontline agents and managers. I manage projects for high-profile clients such as UBER, Apple, Assurant Insurance, and Alibaba Group. I boosted the revenue of our new branch in Xi’an by 20% or about 2 million USD in my first quarter, with subsequent projects adding another 3 million USD. I assisted HQ in localizing online tools and best practices for the China region. Through coaching, I improved call centre agents’ performance, maintaining a consistent CSAT of 95%. I developed career growth programs for all staff levels, keeping attrition at a low 3% and ESAT at a high 95% consistently. Show less

Foshan, Guangdong, China

 Reporting to the Branch General Manager in Guangdong Foshan, I manage two insurance teams for CIGNA Insurance in Hong Kong and AXA Insurance in Singapore, comprising a total of 180 frontline staff. In my first month, I successfully resolved an outstanding collection from AXA Insurance Singapore worth 2 million USD. I utilized Six Sigma to refine the recruitment and training process for Insurance Underwriters, saving the company 5 million USD annually and reducing attrition to… Show more  Reporting to the Branch General Manager in Guangdong Foshan, I manage two insurance teams for CIGNA Insurance in Hong Kong and AXA Insurance in Singapore, comprising a total of 180 frontline staff. In my first month, I successfully resolved an outstanding collection from AXA Insurance Singapore worth 2 million USD. I utilized Six Sigma to refine the recruitment and training process for Insurance Underwriters, saving the company 5 million USD annually and reducing attrition to 0%. I assisted in establishing new standard SOPs for all departments, enhancing overall efficiency for China region offices. I managed internal stakeholders and client expectations, and developed new opportunities with the two insurance clients. I was awarded the Gold Performance for China in 2014 for Outstanding Performance and the Pinnacle Award in India for best regional performance, which I received directly from the company COO in India. Show less

Dalian, Liaoning, China

 As the manager of a team of 100 agents, I report to the GM of China Operations, supporting SMEs across China. Within the fourth quarter of my tenure, I increased the team’s revenue from 17 million USD to 29 million USD. I developed a training program to enhance the team’s technical skills and call handling ability, resulting in continuous quarterly growth. In my first year, my sales team was recognized as the best contributor in Asia, and I received the Best Sales Manager award… Show more  As the manager of a team of 100 agents, I report to the GM of China Operations, supporting SMEs across China. Within the fourth quarter of my tenure, I increased the team’s revenue from 17 million USD to 29 million USD. I developed a training program to enhance the team’s technical skills and call handling ability, resulting in continuous quarterly growth. In my first year, my sales team was recognized as the best contributor in Asia, and I received the Best Sales Manager award in my second year. Show less

Beijing, China

Beijing City, China

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中国 北京市区