Daniel M. Email & Phone Number

Boisbriand, Quebec, Canada

Montreal, Canada Area

Achievement: Championed stocking package for Airbus Canada for 2.5M$ USD to stabilize costs and meet their production schedule for 2023-2024.Achievement: Grew GDLS sub-contractors accounts to 600K NSB during 2022.Manage and develop direct GDLS account since 2022.Exceeded expectations in sales and margin in 2022 review and achieved sales expectations in 2023.Developed strategic relationships with manufacturers to insure competitive pricing and material supply.Manage all aspects of customer orders: purchasing, expediting, returns and expedites.Ensure customer satisfaction through excellent customer service.Analyze customer sales history through Excel and Power BI data manipulation.

Focus: increasing sales by engaging channel partner sales force through product training.◦ Account management of channel partners.◦ Conducting product training of channel partner sales force.◦ Creation of sample kits, marketing documentation and training curriculum.

Account Management – Future ElectronicsAchievement: 30% growth in sales to Future in 12 monthsAchievement: 95% customer satisfaction ratingCreate a strategic long-term relationship achieving the highest level of satisfaction.Act as a consultant to advise on long-term growth strategies.Prioritize customer service and customer success through the distribution of Weco products.Grow the account through upselling and cross selling opportunities.Sales and MarketingAchievement: 15% growth in sales 12 monthsTechnical Point of Contact for customer services and technical training of new employeesDevelop a rapport with new customers to define their needs and provide Weco solutions.Consultant to clients on product selection for new projects or cost reduction initiatives.Assisted with contract negotiations.Follow-up with Production to deliver parts in accordance with customer expectations.Assisting with marketing strategy & planning of new product lines.

Sales and ServiceBuild customer relationships and focus on retention of repeat buyers.Work with distributors to manage all aspects of customer orders.Technical support to customers regarding specific products, installation and equipment calibration.Manage customer credits, returns and complaint resolution.Marketing and Sales StrategyResearch sales strategy and projections of key manufacturers.Develop strategies to advance order products to leverage availability shortages and maximize margins.

• Source, interpret and communicate information to customers; field account-related questions.• Enter client stock transfer orders into corporate accounts system.• Resolve customer complaints or escalate issues to Accounting Department.• Process investor mailings and tax forms; research account and transaction information.• Assist clients to enroll in the dividend reinvestment program.

• Manage calibration of equipment in collaboration with all CAE Departments. • Work with Production and Engineering Departments to identify needs, research, and purchase equipment.• Meet with Calibration contractors to evaluate outsourcing proposals.• Continuous Improvement: Reduce calibration costs by 25%◦ Evaluated and improved the calibration business processes through data analysis.◦ Created and implemented a new calibration IT database, defined business rules, and server requirements.

o Establish business relationships with customers while providing excellent customer service.◦ Research and analyze delinquent accounts; account queries; resolve complaints, refunds and transfers.◦ Collect and reconcile outstanding invoices from large American organizations. (Intel, Harvard)

Marketing Management Course

Certificate, Business Administration And Management, General

Dec Pure And Applied Science

International Program-High School Diploma, Advanced Mathematics & Science