• Manage 3rd party installations delivering the following services to end user: In-home Home Theater Installation, In-home PC installations, In-home appliance installations, delivery and assembly of fitness equipment, mattress/box spring sets, and delivery & assembly of patio furniture for multiple major retailers. • Managed end-to-end logistics operations with a focus on 3rd party freight delivery.• Market includes Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, and the Upper Peninsula of Michigan for retailers: Best Buy, Lowes, American Freight, Sam's Club, Lululemon Fitness Mirror, Bosch Appliances, Frigidaire, Costco, Sleep Number, GNC, The Vitamin Shoppe, H&M, The Home Depot, Skechers, Five Below.• Managed area to achieve key targets including but not limited to: Installer Pay rates, Cost to serve, vehicle, quality, and Customer Satisfaction measured via Net Promoter Score.• Developed and maintained strong working relationships between Clients, Retail Stores, & 3rd party installers.• Conducted field inspections on completed installations and in-progress installations to ensure quality of work.• Responsible for recruiting and vetting of 3rd party vendors required to fulfill business objectives.• Investigation and resolution of customer damage claims

• Facilitate the shipping of products from one destination to another.• Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.• Receives products and coordinates delivery.• Prepares loads for shipment.• Makes sure warehouse capacity is kept at optimal levels.• Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met.• Oversees inventory of goods and vehicles.• Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible.• Streamlines shipping and transportation processes.

• Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation.• Prepare reports on logistics performance measures.• Track product flow from origin to final delivery.• Apply analytic methods or tools to understand, predict, or control logistics operations or processes.• Enter logistics-related data into databases.