Daniel M. Rodriguez Email and Phone Number

Through collaboration with management and Ramp Union, coordinate and direct strategic operations. Execute critical review and analyzation of performance records, budget reports, and security directives; combined with collaboration with personnel and compliance coordinator.Direct oversight of customer service ground activities and day-to-day operations for fifty eight flights

Planned, directed and coordinated airport department activities such as: passenger service, ramp services and cargo.Reengineered service levels and provided training and development to senior management.Financial responsibilities included: development and presentation of the operating capital budget. Facilitated detailed research and analysis of expenditures, financials, and operational reports.

Collaborated and directed managers and operations coordinators teams within passenger services activities. Detailed through critical review and analyzation of performance records, delay reports, security directives; then conferred with supervisors to obtain data for planning passenger services activities

Management oversight of Airport Control and Operations in Miami; Operation consists of over 200 daily flights. Coordinate station activities with System Operation Control (SOC) to Headquarter in Dallas, TX. Managed cancellations, delays, aircraft routing and crewmembers availability. Reviewed and analyzed station performance reports and airport security directives

Planned, directed, and coordinate activities of the airport such as: passenger service performance, departure dependability, baggage handling, security procedures and customer service.Recruit, coach and led senior management in all aspects of airport service initiatives

Directed and supported country departments: airport operations, passenger sales, reservations and marketing. Reviewed and conducted analysis of expenditures, financials, and operational reports.Liaison with outside agencies, including Argentinean Government officials and U.S. Embassy. Successful in the improvement of operations performance in areas such as on-time dependability, baggage mishandling, and customer complaint ratio within a time of adverse business environment.

Miami Intl. Airport

Miami Area

San Juan, Puerto Rico / Miami Airport