As Director of Fulfillment at Creative Learning Systems, I led key initiatives that optimized operational efficiency, improved quality control, and enhanced team performance. I streamlined processes by documenting all standard operating procedures and creating a team workflow map, which boosted production efficiency by 30%. I also leveraged ERP data to develop a vendor scorecard, enabling strategic decision-making that contributed to 7% annual cost savings.I spearheaded efforts to reduce backordered products, saving $3,000 per month, while eliminating excess inventory and reducing annual write-offs by $20,000. Additionally, I managed the successful integration of Salesforce into the sales workflow, cutting proposal creation time by 40%. My focus on inventory optimization and capacity planning resulted in a 50% reduction in overcommitments and bottlenecks, contributing to overall operational success.I’m passionate about driving operational excellence through data-driven strategies, continuous improvement, and cross-functional collaboration. Let's connect if you'd like to discuss how strategic fulfillment operations can elevate your business!

As the Senior Manager of Operations at Engrain, I led a dynamic team of 28 individuals, achieving a groundbreaking milestone of 1014 units in just four months. My strategic initiatives included a comprehensive overhaul of the organization's bonus program at the departmental level, resulting in a 15% reduction in revision tasks, a 15% increase in monthly production output, and an anticipated annualized savings of $7,144.65.During my tenure, I provided mentorship to senior product development team members, empowering them to take on expanded responsibilities. This led to heightened internal employee promoter scores and an 8% reduction in quality assurance errors within the initial three months. Additionally, I achieved an impressive 40% reduction in Product Turn time for UnitMap and SightMap products within the first five months of assuming the role.Through strategic enhancements to vendor partnerships and the initiation of new sourcing strategies, I successfully renegotiated contract terms, resulting in a 23% increase in outsourced product development and a projected annualized internal savings of 69%. Furthermore, my guidance enabled the implementation organization to achieve a remarkable 33% reduction in cost-to-serve within a single quarter. My commitment to operational excellence and strategic leadership has consistently driven impactful results.

As the Senior Manager of Business Support & Operations at Lumen Technologies, I spearheaded transformative initiatives that significantly impacted efficiency and effectiveness. One of my key accomplishments was conceiving and leading an automation initiative for the Resource & Scheduling Team, achieving a targeted annual savings of $448,564.71 by eliminating manual processes and reducing dependence on third-party contractors. Additionally, I nurtured and guided a team of 8 BI analysts in developing data-driven initiatives, resulting in a remarkable 10% boost in dispatch completion rates, a 15% reduction in intervals, and an overall enhancement in customer experience.Facilitating the transition of the analyst team to an "Agile Development" methodology and implementing a novel intake system, I achieved a 30% reduction in project completion time. I established a centralized repository for data sources, source code, and reporting, enhancing accuracy, ensuring uniformity across company-wide KPIs, and eliminating approximately 60 hours of duplicative work across multiple teams. Serving as the Project Manager for a company-wide transition to a new operational system encompassing 3,591 employees, I successfully consolidated three legacy systems into a centralized system, removing significant redundancies.Moreover, my leadership in conducting a workforce analysis identified a staffing deficit hindering the company's 2023 sales goals. Taking proactive measures, I initiated the hiring of approximately 500 new employees, ultimately enabling the realization of our 2023 objectives. My commitment to driving innovation, efficiency, and strategic solutions has consistently delivered tangible and positive outcomes for the organization.

During my tenure as the Director of Contracts & Preventative Maintenance Operations at Power Motive Corporation, I demonstrated impactful leadership and achieved significant milestones. I directed the strategic management of the company's expenditure profile by implementing a Power BI dashboard for risk analysis, resulting in an annual profit increase of approximately $80,000 alongside cost reductions ranging from 5-10%. Over a span of four years, I achieved a remarkable 13% growth in the department's annual income and expanded the team by 20%.Exceeding market growth objectives by an outstanding 107% for FY'20 and FY'21 through sustained improvement initiatives, I showcased my ability to drive substantial results. Additionally, I developed and operated a data visualization tool that streamlined fleet travel time, leading to cost savings of approximately $45,000. My innovation and implementation of a novel technology resulted in a 50% reduction in the "time of sale," acquiring 43 new customers and generating an impressive $430,000 in additional sales revenue.I also orchestrated a comprehensive vendor accountability analysis, securing a $100,000 reimbursement. Furthermore, my leadership in conducting in-depth quality analysis studies on product offerings led to a significant expansion of profitability by $164,000. My commitment to strategic analysis, innovation, and results-driven management has consistently contributed to the success and growth of the organization.

During my role as the Manager of Transportation, I played a pivotal role in collaborating with Senior Leadership to implement centralized capacity and scheduling process improvements. Within a remarkably short timeframe, I successfully optimized warehouse and logistical workflows, achieving a notable reduction of approximately 13% in costs. My leadership extended to providing coaching and mentorship to a diverse and high-performing team of 14, resulting in the streamlined management of our fleet.Recognizing the importance of cross-functional collaboration, I created and managed Sales & Operations (S&OP) cadence meetings to foster synergies among teams. In an effort to enhance efficiency and responsiveness, I co-designed and implemented new models for proactively moving the fleet, leveraging advanced analytics and logistics models. My commitment to strategic process enhancements, team development, and innovative solutions contributed to the overall success of transportation operations during this period.

As the youngest ever promoted supervisor in the territory, I revitalized customer retention and satisfaction and boosted safety practices.

I vetted and analyzed sales territories to increase the profitability of the branch.

This two-year rotational program allowed me to experience leadership through 6 different business sectors. This experience has helped to shape me as a leader today.