• Oversee development and implementation of Advanced Air Mobility Center of Excellence and Operations Center within the Syracuse Hancock International Airport in collaboration with the USAF 174th Air National Guard and commercial air traffic.• Directed resources to simultaneously execute $1.5M worth of multi-customer project revenue.• Collaborated with government and non-government organizations on unmanned air projects to help pave the future for shared air traffic between commercial drones, military, and airlines.• Managed project timelines, scope, and budgets; performed risk management with a 15-person staff with success in all KPI categories.• Oversee IT department operations with 100% business continuity maintenance during 3 office relocations and beyond. • Directly responsible for the successful direction of all corporate IT services.• Implementation of cutting-edge augmented virtual twin of live air traffic to help simulate airspace safety.• Collaborated with the U.S. Dept. of Transportation Interagency Working Group on Advanced Air Mobility which includes NASA, FAA, TSA, Dept. of Defense, FCC, and more.

• Senior programmer of radiology imaging systems (PACS, VNA, dictation) level 1 trauma center with over 700 beds, 9000 staff, and an average daily census over 500.• Supported and analyzed over a dozen integrated healthcare imaging systems.• Successfully implemented hundreds of upgrades, integrations, and updates to complex systems while maintaining business continuity.• Enabled physicians to successfully treat patients while trouble-shooting multiple radiology, cardiology, and other imaging system issues.• Ensured technological accuracy and thoroughly documented knowledge of imaging systems utilizing cutting-edge diagnostic equipment and databases.• Guided leadership in essential decision-making through medial data analytics.• Validated data integrity of DICOM and non-DICOM files.• Successful vendor collaboration to optimize system performances.• Interdepartmental collaboration with effective workflow management.• Microsoft security update maintenance.

• Implemented and lead the education and training plan for over 200 staff of the hospital business office.• Successfully collaborated with subject matter experts to establish a seamless transition from legacy software to new cutting-edge software that improves overall patient satisfaction, improves department efficiency, and identifies risks for rapid mitigation.• Developed and maintained training schedule for complex adult learning environment.• Obtained industry-leading certification in software administration and information delivery (Epic).• Recipient of MVP award for outstanding service by exceeding baseline statistics under projected timeline and exceeding cashflow by 106% of baseline.• Recipient of national Health Information Technology Workforce Implementation Manager certificate (443 hours of education through Pitt Community College).

• Developed multi-day physician electronic health system (Epic) e-learning modules, training manuals, proficiency assessments and quality management surveys.• Successful real-time support of over 300 end-users of an electronic health record system.• Improved system implementation by developing sophisticated workflow diagram references using detail-oriented analysis.• Reduced clinical errors and patient wait time through post-implementation analysis, KPI reporting, and support.• Maintained knowledge of and abide by organizational and HIPAA policy, procedures, and standards.