Daniel Maag Email & Phone Number

Mumbai, Maharashtra, In

· Incident focal point technician responsible for troubleshooting and resolving tickets within defined SLAs as well as accurately prioritizing and escalating incidents to increase business uptime. · Process IMACs and Client Asset Refreshes through the installation of new or upgraded hardware as assigned via service requests.· Troubleshoot network and hardware to identify and correct malfunctions and escalate, when needed, to the appropriate entities. · Support site projects and turnarounds through installation and maintenance of assets and peripherals, as well as installation of software’s critical to project success.· Technical focal point for large complex of over 1600 users.· Escort third party vendors on-site to perform preventative maintenance, repair, and project deployments.

Zurich, Zurich, Ch

· Worked as a member of a project team which upgraded secure access smartcards for approximately 1300 users. · Gained experience with manufacturing industry as project required intimate knowledge of plant schedules, rules, and safety practices.· Provided extraordinary customer experience through hands-on, face to face interactions with users. · Supported and processed IMAC and incident requests using a ticket based support system.· Created and acclimated new smartcard users as part of their new hire orientation.

· Oversaw daily theater operations· Hired and trained new employees indoctrinating them into the company culture as well as how to be a part of a large team.· Technical operations including troubleshooting point of sale functionality and connectivity with back room server, uploading and organizing film content on film sever, and maintaining the inventory database of concession products.· Event scheduling and organizing, working with clients to realize their event goals, and meeting with VIP guests to address any needs or concerns they may have.

• Set and maintained personal and overall location sales goals. • Oversaw the hiring and training of sales talent making sure that they had the technical acumen to provide the services RadioShack was famous for.• Managed inventory in a high volume environment.• Served as a local point of contact for technical issues that arouse from daily store operations.

• Created and Managed animation projects• Met with potential clients and sales representatives.• Duties grew to include in-house technical support.

Bachelor’S Degree, Computer Science

Education record