Senior Finance Manager
Current• Lead finance team of seven to support an organization of operations, program, product, and tech leaders with the goal of providing an exceptional Selling Partner Experience service for all Sellers, Vendors, and Brands on the Amazon marketplace across the globe• Directly support the VP of Selling Partner Support and 8 directors within the business. Responsible for managing annual expenses of $600M+ and headcount of 18k+ comprised of operations, program, product, and tech across the globe. • Lead in-year and outyear (3 year plan) forecasting for Selling Partner Support, optimizing the network footprint for cost and quality to ensure resources are appropriately staffed to handle contacts from 20+ stores, 20+ languages, 40+ skills 24 hours a day, seven days a week at 50+ sites.• Lead ROI analysis for investment opportunities for finite tech resources and ensure that investments are providing the appropriate return, and pushing to pivot quickly if not. Ensure that the business is taking the appropriate amount of risk when building out new technologies to improve the efficiency and quality of the business, including the utilization of Machine Learning (ML), Artificial Intelligence (AI), and Large Language Models (LLM).• Lead deep dives into all areas of the business (operations, tech, product, program, forecasting) to identify risk & opportunities and work with leadership to come up with mitigation strategies for risk areas and plans to capture opportunities, while operating within financial targets. • Earn trust with executive leadership by mentoring lower-level leaders, pro-actively identifying risk areas prior to escalation, auditing and coaching lower-level leaders prior to escalating upward, and using emotional intelligence to better learn personalities, habits, and communication styles of leadership to effectively provide guard rails for the business by pushing to be more aggressive or urging caution to avoid over-commitment depending on the leader.