Daniel Maciver Email & Phone Number

Annapolis, Maryland, United States

Richmond Hill, Ontario, Canada

• Worked alongside regional technical manager on field investigations involving vehicle thermal events, alleged driver’s assistance system failures, and other special cases
• Used root cause analysis to determine the underlying cause of a vehicle fault that could not be determined by BMW technicians across Canada
• Managed special defective parts return process as the liaison between BMW AG and BMW Canada, creating shipping return guides, assisting retailers with shipping inquiries, and creating periodical metrics based on.
• Reviewed, updated, and posted service information bulletins for all BMW Canada retailers to access

Alliston, Ontario, Canada

• Prepared injection molded side sills for painting by applying primer to conveyor contact points and sanding sill surface when necessary
• Loaded side sills onto conveyor carrier while also using solvents to remove any dust or residues in order to prevent surface defects following the painting process
• Assembled side sills after painting by installing spring clips and securing plastic mounting supports using an air powered rivet tool
• Inspected side sills for surface defects and sent to sanding and polishing station for correction if necessary
• Shared suggestions to improve safety, ergonomics, efficiency, cost savings, and to minimize environmental impact

Vaughan, Ontario, Canada

• Greeted customers and checked in their vehicles for service
• Performed engine oil and tire air top ups in the service drive through when necessary
• Washed customer vehicles after they were serviced, ensuring a spotless interior and exterior
• Dropped off and picked up customer vehicles from auto body repair shops
• Shuttled customers to-and-from the dealership as requested by service advisors

Vaughan, Ontario, Canada