Daniel Macke Email & Phone Number

Houston, Texas, United States

Manage a geographically diverse team of architects and engineers delivering data protection solutions to safeguard AT&T data, reputation and users.

Houston, Texas Area

• Oversaw transition from office to remote work for 80K daily users with minimal disruption to typical throughput needs, facilitating $8M+ in revenue during the global pandemic.
• Improved user experience by proactively increasing remote bandwidth capacity to 500%+ of original design as more users required remote access.
• Managed TPA and remote access services, serving 10K third party users and 100K total Shell users in an $8.4M peak portfolio, supporting declining phase while providing year-over-year cost savings.
• Collaborated with engineering teams and external stakeholders to resolve operational and delivery escalations, successfully meeting key performance indicators (KPIs).
• Negotiated $10M in additional revenue over 5 years, driving adoption and championing capabilities as technical subject matter expert (SME) and service owner.
• Co-authored inter-supplier agreements with HP, DXC, TCS supporting Active Directory, 2 Factor Auth, and Citrix, supporting a multi-vendor outsourcing environment.

• Oversaw $3.4M budget, including planning, escalations, delivery, financial recovery, standards, information security compliance, and strategy of the global TPA service with 90% customer base and 0% tariff increase over.
• Designed and deployed full scope data collection and analysis portal enabling improved support, project execution and service compliance.
• Worked with cross functional teams to provide business continuity, KPIs, and management of escalations, service interruptions, and new solution development.
• Championed solution amongst 80K international team members, ensuring global compliance teams and business members alike had full understanding of the solution and the ability to provide process improvement input.
• Delivered training presentations to project managers, design engineers, and business stakeholders providing greater awareness of solutions and processes and better understanding of IT products.
• Designed and delivered a new connectivity solution resolving political sensitivities for a multimillion dollar JV.

Team lead for Americas region.Delivery and Support of IT Projects and Solutions