Daniel Macneil Email & Phone Number

Oshawa, Ontario, Canada

Oshawa, Ontario, Canada

Oshawa, Ontario, Canada

Toronto, Canada Area

Birk’s & Mayors Inc.­Bloor St. Flagship Current● Identifying customer needs and providing appropriate information on company’s products and/or serviceofferings to address the clients needs, whether in person, electronically or responding on the phone asreceptionist.● Establishing rapport with clients and adapts service style to address the needs of a diverse clientspreferences.● Ability to build new diverse client base and reintergrate lapsed clients.● Handles client complaints, resolving conflict to the satisfaction of the customer in person, on the phoneor with standard client letters.● Maintain confidentiality of client personal information.● Maintain, track and follow up on inventory control, cash management and Repair processing.● Knowledge of marketing and retail strategies, sales techniques, tactics and Customer Service offerings.● Maintain strong public and Vendor relationships.Achievements:● Created greater overall experience for clients, with repeat visits.● Implemented electronic filing system of all work orders reducing wasted search times by 75%.● Analyse monthly reports reducing payroll expenses by $60,000.00● Increased Repair Department sales to $1 million and with a lower margin.● Re-merchandise and organize inventory for quicker client turnover and efficiency throughout the branch

Provide all clients with the “Tiffany” experience of service excellence.Excellent reflective listening skills and patience.Represent the company and developed ties with potential clients at company sponsored Charity Events.Complete personal conveyances to clients residences, and/or hotels, both locally and domestically.Assisted in planning store opening; mapping and establishing best practices, building vendor relations and systems for Operational teams (Shipping & Receiving, Merchandising and Stock Room)Assisted in development of strategic and tactic sales plans for Retail Sales team.Hired, trained and provided on-going supervision for all full-time, part-time and seasonal staff. Assisted in development and management of branch sales plan, setting and monitoring monthly goals and targets for over 45 Sales staff. Planned weekly, monthly, and seasonal labour requirements.Maintained current knowledge of market and buying trends.Participated in anti-money laundering initiatives.Achievements:Through service excellence have built new client base resulting in sales well over plan the first year.Developed and maintained own clientele group.Assumed role of Sales Manager for 6 month period, taking on additional responsibilities including:Resolve all client issues. Communicating weekly results to Senior Management, such as exceptional in-store service experience, store traffic, competitor sales/merchandising, in-mall events, etc.Overachieved store’s 2009 sales plan by 60%.Implemented and monitored sales incentive and client development for over 45 Sales staff.Used 360º approach for staff evaluations, developing positive, open working relationships with all staff.Assisted Sales staff in professional development beyond monthly sales targets, i.e. develop presentation and product knowledge skills.

Assisted with B2B sales (i.e. corporate gifting, awards, etc.).Communicate delivery times/delays with clients in gracious and courtious manner on the phone.Approved and handled all customer returns and store credits.Completed personal conveyances of client purchases and in-store transfers.Assisted with implementation of Canadian B2C E-Commerce.Developed and maintained computer database of all in-store and mail order clients, plus over 20 vendors and suppliers.Verified and approved invoicing, and signed for orders.Introduced online Canada Customs reporting for both domestic branches.Encouraged all staff to cross-train on Merchandising function to increase knowledge of store operations and sales strategies.Fire Marshal and Health and Safety Representative for one floor of branch office ensuring Safety Regulations are adhered to.Achievements:-Awarded the 2008 Most Supportive Outside Business Sales Award from all global Tiffany & Company operations for providing superior client service to Business Sales and Operations support services. Coordinated and provided troubleshooting expertise for all in-store work flows, including suggesting and sourcing alternate items when customer selected item was out-of-stock. Provide service support for up to 80 Management and staff in 2 stores across Canada.Conducted due diligence into shipping of dangerous goods, presented findings to Senior Management and subsequently obtained certification.Created and maintained database for all shipping & receiving information into and out of department, increasing efficiency over shipment look-ups by over 50% and reducing customer inquiry turn-around by over 70%.

Parks, Recreation And Leisure Studies, 3.87/4

Education record

Food Service Worker