Daniel Macnish Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Provide expertise to clients in strategy development and overseeing the implementation of solutions aligned with business objectives. Achievements:
• Directed strategic vendor performance review meetings to discuss KPIs and SLAs. Implemented corrective action plans that boosted cost efficiency by 10% and resulted in a 95% delivery rate.
• Established cross-functional collaboration initiatives to break down silos and encourage knowledge sharing. Fostered a culture of innovation and creativity, resulting in a 20% increase in successful project deliverables.

Melbourne, Victoria, Australia

Neighbourhood Connect is a national charity organisation fostering connected and safer communities across Australia. Influenced strategic guidance and direction to the organisation, financial governance and management. Preparation of annual financial and regulatory reporting requirements.

Melbourne, Victoria, Australia

• Thoughtworks is a global technology consultancy integrating strategy, design, and engineering for digital innovation. As Client Principal, led the sale and delivery of consultancy and digital services spanning data and.
• Crafted account-specific strategies and compelling value propositions that drove a 50% increase in revenue.
• Established and nurtured long-term, value-based relationships with senior client stakeholders.
• Achieved monthly and quarterly revenue targets against forecast.
• Engaged in consultative business development, growing relationships both vertically and horizontally.

Melbourne, Victoria, Australia

• Kinetic IT is an Australian owned ICT managed services provider operating across Australia, delivering services to large and complex IT environments across a range of industries including the public sector, transport.
• Led the strategic and business planning process for Victoria, including risk management, strategic program delivery, and external relationship management. Delivered a 15% increase in revenue and spearheaded the.
• Influenced to the development of a long-term strategy and plan for the business.
• Enabled a positive and productive culture and leading a diverse cross-functional team.
• Increased customer experience and advocacy by over 25% as measured through NPS.
• Introduced targets sales campaigns yielding over $1M in net new revenue.

Melbourne, Victoria, Australia

• As Head of Service Delivery, implemented strategic leadership for the delivery of a service portfolio to a large and complex critical services organisation. Services included managed services, professional services.
• Defined a comprehensive strategy for a contract worth over $70M p.a. in alignment with the company's overall goals and objectives.
• Led client delivery team of 300 professionals, fostering a culture of collaboration, innovation, and client focus.
• Improved financial performance, resulting in margin increase of 200% by reviewing team structures and costs.
• Directed negotiations for a $40M p.a. contract, achieving a 10% reduction in expenses through innovative terms.
• Boosted customer satisfaction and delivery performance through targeted service improvement initiatives.

Melbourne, Australia

• As Transformation Manager, led a range of strategic and transformation initiatives as a senior leader within the Office of the CEO. Achievements:
• Managed the end-to-end implementation of a delivery transformation strategy, resulting in a 10% increase in customer revenue.
• Developed a new program for enterprise transformation both internally and to clients.
• Development of business cases and analysis of proposed strategic initiatives to prioritise investment based on value and ROI.
• Applied a new business plan framework and process to support strategy implementation.
• Formulated and executed a governance strategy to provide oversight of program implementation and goal achievement. Delivered a 20% increase in project success rate and a 15% improvement in stakeholder satisfaction.

Melbourne, Australia

• As National Sales Operations Manager, responsibilities included the implementation of an effective sales strategy, and leadership of a national sales team including pre-sales, bid management, and technical writers..
• Leading and mentoring a team of sales operations specialists, guiding their efforts to streamline processes, optimise CRM utilisation, and enhance sales efficiency
• Conducting in-depth research to identify potential leads and prospects within the target market
• Collaborating closely with the sales and marketing teams to develop targeted lead generation strategies
• Analysing sales data, metrics, and pipeline performance to provide actionable insights, driving informed decisions and strategies for revenue optimisation
• Developing and refining sales policies, procedures, and best practices to maximise productivity and effectivenessAchievements:

• As Service Delivery Manager, accountable for delivering managed services to public and commercial clients, leading expansion and client satisfaction initiatives. Responsibilities included P&L management, senior client.
• Building and maintaining strong relationships with clients, both remotely and in-person through recurring engagements
• Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made
• Providing people, process, and change leadership across the client delivery team while managing risks and conflictsAchievements:
• Led new client service establishment in several new regions
• Grew region from five to 50 staff over a two-year period

London, England, United Kingdom

The Synergy Group was a recruitment agency with offices across the UK. As IT Manager, managed the effective delivery of IT operations to support business objectives, including financial management, supplier contract management, and IT strategy.

Alphawest is a SingTel Optus Group company with its headquarters in Sydney, Australia. It has an Australia-wide support organisation which specialises in ICT systems development and provisioning, and the associated managed services.

Lean Six Sigma Green Belt

Company Directors Course

Executive Mba