Daniel Macnish

Daniel Macnish Email and Phone Number

General Manager | Operations | Service Delivery | Transformation | Leadership @ VISITS
australia
Daniel Macnish's Location
Melbourne, Victoria, Australia, Australia
About Daniel Macnish

In over 25 years in the technology industry, I have held a diverse range of roles spanning sales, delivery, and operations management up to executive level. I excel at developing stakeholder relationships and driving tangible business value, while balancing customer and company priorities. I have worked with organisations in Australia and internationally, ranging in size from start up to global companies with over 12,000 employees. I have had the opportunity to establish operations in new territories while scaling a team to over 300 professionals, lead the delivery of technology services to critical infrastructure customers worth over $70m per annum in revenue, and lead teams through complex contract negotiations.I have experience working across a broad range of industry verticals with particular focus on public sector, emergency services, utilities, and transport.I hold numerous industry certifications including Lean Six Sigma and ITIL, and have completed the Company Directors Course with the Australian Institute of Company Directors. I have an NV1 security clearance, and am currently pursing my Master of Business Administration.I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at daniel.macnish@21sierra.com.Skills:Leadership | Operations Management | Business Administration | Business Transformation | Strategic Planning | Stakeholder Engagement | Team Building | Financial Management | General Management | Governance

Daniel Macnish's Current Company Details
VISITS

Visits

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General Manager | Operations | Service Delivery | Transformation | Leadership
australia
Website:
visits.com.au
Employees:
47
Daniel Macnish Work Experience Details
  • Visits
    Head Of Customer Success
    Visits Aug 2024 - Present
    Melbourne, Victoria, Australia
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  • Illumina Advisory
    Business Consultant, Technology And Leadership
    Illumina Advisory Feb 2024 - Present
    Melbourne, Victoria, Australia
    Provide expertise to clients in strategy development and overseeing the implementation of solutions aligned with business objectives. Achievements:• Directed strategic vendor performance review meetings to discuss KPIs and SLAs. Implemented corrective action plans that boosted cost efficiency by 10% and resulted in a 95% delivery rate.• Established cross-functional collaboration initiatives to break down silos and encourage knowledge sharing. Fostered a culture of innovation and creativity, resulting in a 20% increase in successful project deliverables.
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  • Neighbourhood Connect Inc
    Treasurer And Board Member
    Neighbourhood Connect Inc Nov 2022 - Jun 2024
    Melbourne, Victoria, Australia
    Neighbourhood Connect is a national charity organisation fostering connected and safer communities across Australia. Influenced strategic guidance and direction to the organisation, financial governance and management. Preparation of annual financial and regulatory reporting requirements.
  • Thoughtworks
    Client Principal, Consulting And Professional Services
    Thoughtworks Nov 2022 - Jul 2023
    Melbourne, Victoria, Australia
    Thoughtworks is a global technology consultancy integrating strategy, design, and engineering for digital innovation. As Client Principal, led the sale and delivery of consultancy and digital services spanning data and AI, cloud, transformation, and software development across a portfolio of clients. Role made redundant due to a company restructuring.Achievements:• Crafted account-specific strategies and compelling value propositions that drove a 50% increase in revenue.• Established and nurtured long-term, value-based relationships with senior client stakeholders.• Achieved monthly and quarterly revenue targets against forecast.• Engaged in consultative business development, growing relationships both vertically and horizontally.
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  • Kinetic It
    Group Executive And General Manager, Victoria
    Kinetic It Aug 2019 - Jul 2022
    Melbourne, Victoria, Australia
    Kinetic IT is an Australian owned ICT managed services provider operating across Australia, delivering services to large and complex IT environments across a range of industries including the public sector, transport, resources, and utilities sectors.Across executive and senior leadership roles, led the sales, delivery, and operations of services as the organisation scaled from a team of 100 in WA to over 1300 nationally. As Group Executive for Victoria, accountable for defining and executing the strategic direction for the state, including leading sales, delivery, HR, and finance teams. Achievements:• Led the strategic and business planning process for Victoria, including risk management, strategic program delivery, and external relationship management. Delivered a 15% increase in revenue and spearheaded the successful implementation of strategic programs.• Influenced to the development of a long-term strategy and plan for the business.• Enabled a positive and productive culture and leading a diverse cross-functional team.• Increased customer experience and advocacy by over 25% as measured through NPS.• Introduced targets sales campaigns yielding over $1M in net new revenue.• Expanded customer discretionary service pipeline by over 200% by implementing strategic engagement process.
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  • Kinetic It
    Head Of Service Delivery, Managed Services, Professional Services, Cyber Security
    Kinetic It Aug 2017 - Aug 2019
    Melbourne, Victoria, Australia
    As Head of Service Delivery, implemented strategic leadership for the delivery of a service portfolio to a large and complex critical services organisation. Services included managed services, professional services, and cyber security services.Achievements:• Defined a comprehensive strategy for a contract worth over $70M p.a. in alignment with the company's overall goals and objectives.• Led client delivery team of 300 professionals, fostering a culture of collaboration, innovation, and client focus.• Improved financial performance, resulting in margin increase of 200% by reviewing team structures and costs.• Directed negotiations for a $40M p.a. contract, achieving a 10% reduction in expenses through innovative terms.• Boosted customer satisfaction and delivery performance through targeted service improvement initiatives.• Championed the development of a high-performance team centred on service excellence and customer results. Led a collaborative training program that boosted service delivery metrics by 15% and customer satisfaction by 20%.
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  • Kinetic It
    Transformation Manager
    Kinetic It Jun 2013 - Aug 2017
    Melbourne, Australia
    As Transformation Manager, led a range of strategic and transformation initiatives as a senior leader within the Office of the CEO. Achievements:• Managed the end-to-end implementation of a delivery transformation strategy, resulting in a 10% increase in customer revenue.• Developed a new program for enterprise transformation both internally and to clients.• Development of business cases and analysis of proposed strategic initiatives to prioritise investment based on value and ROI.• Applied a new business plan framework and process to support strategy implementation.• Formulated and executed a governance strategy to provide oversight of program implementation and goal achievement. Delivered a 20% increase in project success rate and a 15% improvement in stakeholder satisfaction.
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  • Kinetic It
    National Sales Operations Manager
    Kinetic It Aug 2009 - Jun 2013
    Melbourne, Australia
    As National Sales Operations Manager, responsibilities included the implementation of an effective sales strategy, and leadership of a national sales team including pre-sales, bid management, and technical writers. Successfully led the sales and contract negotiations for several large and complex services contracts, including expansion into new territories. Responsibilities:• Leading and mentoring a team of sales operations specialists, guiding their efforts to streamline processes, optimise CRM utilisation, and enhance sales efficiency• Conducting in-depth research to identify potential leads and prospects within the target market• Collaborating closely with the sales and marketing teams to develop targeted lead generation strategies• Analysing sales data, metrics, and pipeline performance to provide actionable insights, driving informed decisions and strategies for revenue optimisation• Developing and refining sales policies, procedures, and best practices to maximise productivity and effectivenessAchievements:• Design, implementation, and execution of a national sales process• Increased success on proposals by over 15%• Developed proposal library to streamline future responses – resulted in reduced cost of sale• Executed on the successful implementation of Salesforce CRM
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  • Kinetic It
    Service Delivery Manager, Managed And Professional Services
    Kinetic It Sep 2002 - Aug 2009
    As Service Delivery Manager, accountable for delivering managed services to public and commercial clients, leading expansion and client satisfaction initiatives. Responsibilities included P&L management, senior client relationships, delivery optimisation, governance, and risk management.Responsibilities:• Building and maintaining strong relationships with clients, both remotely and in-person through recurring engagements • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made • Providing people, process, and change leadership across the client delivery team while managing risks and conflictsAchievements:• Led new client service establishment in several new regions• Grew region from five to 50 staff over a two-year period• Pre-sales and solution design for several new Managed Services clients
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  • The Synergy Group
    It Manager
    The Synergy Group Jul 2000 - Sep 2002
    London, England, United Kingdom
    The Synergy Group was a recruitment agency with offices across the UK. As IT Manager, managed the effective delivery of IT operations to support business objectives, including financial management, supplier contract management, and IT strategy.
  • Alphawest
    Systems Engineer
    Alphawest Sep 1997 - Jul 2000
    Alphawest is a SingTel Optus Group company with its headquarters in Sydney, Australia. It has an Australia-wide support organisation which specialises in ICT systems development and provisioning, and the associated managed services.
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  • Q Technology
    Systems Engineer
    Q Technology 1995 - 1997

Daniel Macnish Education Details

Frequently Asked Questions about Daniel Macnish

What company does Daniel Macnish work for?

Daniel Macnish works for Visits

What is Daniel Macnish's role at the current company?

Daniel Macnish's current role is General Manager | Operations | Service Delivery | Transformation | Leadership.

What schools did Daniel Macnish attend?

Daniel Macnish attended Bell Training Group, Australian Institute Of Company Directors, Australian Institute Of Management.

Who are Daniel Macnish's colleagues?

Daniel Macnish's colleagues are Sivagnanam R, Andy Nguyen, Nico Wallace, Cameron Allen, Daniel La Rocca, Daniel La Rocca, Sajin Shrestha.

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