• Coordinate with management to assure that staff and consultants are assigned to achieve priority goals within required timeframes.• Assist in the preparation of portfolio, program and project reports and metrics for the Joint Governance Board (JGB), Change Control Board (CCB) and other major stakeholders, as well as for SFS use.• Provide strategic project support, including serving as a project manager. • Act as Project Coordinator for SFS business calendar events.• Oversee the change and release management process by which changes to SFS are accepted, analyzed, authorized and implemented. Ensuring that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.• Analyze and report on the SFS project portfolio to promote the management of all programs and projects to achieve SFS enterprise goals. Managing an accurate and robust project repository, inclusive of project scope, financials, anticipated benefits, and accurate and up to date status.

• Development of strategies and goals for enterprise technology initiatives and business process improvements.• Provide executive leadership with recommendations on technology, security architecture, business policies, organizational planning, and enterprise architecture.• Resolve escalations with operational business users and public facing break/fix issues.• Manage development of contract documents, including work plans, budgets, and reporting templates.• Implement strong project management-oriented methodologies including communication plans, formal issue/risk tracking, documentation requirements and proper governance.• Coordinate and develop an improvement strategy with program staff for new information technology systems and business processes with a focus on Key Performance Indicators (KPI’s). • Develop executive-level correspondence and oversee special projects requiring in-depth agency program analysis, workgroup facilitation and leveraging strong project management techniques. • Review and analysis using Cumulative Feature Overview (CFO) tool to assess the overall need of upcoming functionality as part of new PeopleTools or PUM Images.• Demonstrated initiative, independence, confidentiality, planning, communication, and organization.

• Aligned business objectives with technology solutions to drive efficiency, optimize processes, and enhance overall organizational performance. • Business Lead in charge of knowledge transfer and transition to steady-state model from primary project vendor to NYS staff.• Utilized advanced SQL skills and expertise in troubleshooting data-related issues.• Security Team Lead overseeing enterprise-wide PeopleSoft security management, including permission list/role design and provider group management.• Interfaced with NYSTEC Privacy and Security consultants regarding system security workbooks, incident response, penetration testing, disaster recovery, and Continuity of Operations Planning (COOP).• Coordinated with Enterprise Project Management Office (PMO) and executive stakeholders to assign resources, perform cost benefit analysis, and prioritize individual work efforts.• Strong analytical experience in PeopleSoft Human Capital Management (HCM) including Benefits, Compensation, Job Data, Manager Self-Service, Payroll for North America, Pension Administration, PeopleTools, Self Service and Workforce Administration; Customer Relationship Manager (CRM) including Correspondence, Customer CRM, Employee Self Service, Help Desk, PeopleTools, Products CRM, Support and Workforce; Financials (FIN) including Accounts Payable, Accounts Receivable, Allocations, Asset Management, Cash Management, General Ledger, Inventory and Purchasing.• Utilized advanced knowledge of PeopleSoft architecture to perform impact assessments for proposed changes, identified dependencies, and ensured the integrity of existing CRM, FSM, and IH configurations.• Mentored program staff by providing guidance and developing training plans to improve their skillsets.

• Extensive experience working in all stages of the SDLC, including Joint Application Development (JAD) sessions.• Experienced in developing and maintenance of requirement documents like Business Requirements Documents (BRD), Functional Requirements (FRD), Non-Functional Requirements, Requests for Proposals, Statement of Work, and Requirements Traceability Matrix.• Analyzed capability gaps of existing Commercial Off the Shelf (COTS) solution, assessed organizational readiness to implement the new/modified solution, and defined transition requirements. • Spearheaded new program areas for Release Management and Deployment teams, including new staff and business processes. • Facilitated and oversaw Governance Board meetings with executive management, operational bureau leadership and consultants related to portfolio management, resource, and budget planning. • Analyzed data to resolve object code contention and configuration migration backlog for the following PeopleSoft modules: CRM, HCM, FIN & IH.

• Analyzed and designed activities, including Business Process Designs, Fit/Gap analysis, RTM, RACI, Stakeholder Analysis, Use Cases, Functional/Configuration Designs, and Test Plans.• Change Control Team Lead, overseeing system enhancements and defects for both internal and self-service functionality.• Championed the first Separation of Duties policy for the new pension administration system, which identified security permissions deemed crucial and which roles could not be granted in conjunction with another critical security role.• Designed, built and executed database scripts to migrate configuration changes.• Identified security violations, mitigated risk, and coordinated incident response teams.• Active participant in Agile methodologies, including scrum meetings and sprint planning to maintain code quality and reliability.• Facilitated User Acceptance Testing (UAT) sessions to validate solution design. Actively incorporated user feedback, ensuring the system aligned seamlessly with user expectations.• Designed training materials using Oracle User Productivity Kit (UPK), while incorporating various learning styles and methods of instruction.• Responsible for analyzing system defects and providing recommended solutions.

• Managed the branch when the Branch Manager wasn’t working and was the Acting Branch Manager during my last two months. • Provided excellent customer service to bank clients and drove an increase in our customer satisfaction (CSAT) scores.• Coached and developed Universal Bankers to meet quarterly sales and operations metrics and conducted performance evaluations. • Facilitated daily staff meetings to communicate daily commitments and expectations.

• Developed strong consultative sales performance, growing my sales team from #12 to #1.• Coached and developed a brand-new sales hire into the #1 ranked sales agent of 440 salespeople in the Northeast division. • Emphasized strong teamwork and collaboration despite a heavily competitive culture.• Selected as Team Captain to assist senior management in driving goals, sales incentives, creating meeting content, and employee training.• Human resources experience including interviewing & recruitment, performance management, and progressive corrective action. • Earned all-inclusive grand prize trip to Miami Beach for Starz incentive in October 2013.