Created documentation for enterprise-level deployments of Red Hat OpenStack Platform 6 to 16. Areas of expertise include installation, configuration, and upgrades. Additional areas of experience include OpenStack Platform storage, networking, and security technologies.Created content services test lab for OpenStack Platform team to test documentation procedures. Developed Ansible plays to build different versions of OpenStack Platform and run tests based on documented procedures. Lab… Show more Created documentation for enterprise-level deployments of Red Hat OpenStack Platform 6 to 16. Areas of expertise include installation, configuration, and upgrades. Additional areas of experience include OpenStack Platform storage, networking, and security technologies.Created content services test lab for OpenStack Platform team to test documentation procedures. Developed Ansible plays to build different versions of OpenStack Platform and run tests based on documented procedures. Lab helped with testing common OpenStack Platform scenarios such as high availability, network isolation, and service customization.Delivered multiple OpenStack Platform-related presentations to Fujitsu engineering team at multiple Quarterly Service Reviews. Presentation topics included new developments in latest versions, containerization of OpenStack services, Ansible automation, upgrade strategies, and custom configuration hooks.Participated in Red Hat hackfests in Munich and Brno to help test and improve documentation. Hackfest also attended by various OpenStack teams including software engineering, quality engineering, support, marketing, consulting, and field enablement.Volunteered at Red Hat Summit Boston 2017. Answered questions relating to OpenStack Platform at Ask-The-Experts booth. Collected documentation feedback while vonuteering at the Customer Experience and Engagement booth. Volunteered at the Red Hat booth during the OpenStack Summit Sydney 2017. Provided demonstrations of multiple Red Hat products working together as a unified solution. Products demonstrated include OpenStack Platform, OpenShift, CloudForms, and Ceph Storage, Created documentation for enterprise-level usage of Red Hat Satellite 6. Areas of expertise include configuration management, provisioning bare metal and virtual systems, and developing Puppet modules. Show less

Provided performance management and development for direct reports.Mentored direct reports in methods for developing customer-focused documentation for a range of Cloud, Virtualization, and Middleware products.Developed OpenShift training materials for 1:1 workshops between associates and customers.Developed FY15 Goals for Customer Content Services.Coordinated for large group meetings in Bluejeans for Customer Content Service Initiatives.Awarded… Show more Provided performance management and development for direct reports.Mentored direct reports in methods for developing customer-focused documentation for a range of Cloud, Virtualization, and Middleware products.Developed OpenShift training materials for 1:1 workshops between associates and customers.Developed FY15 Goals for Customer Content Services.Coordinated for large group meetings in Bluejeans for Customer Content Service Initiatives.Awarded Outstanding Leadership for Q1 2014 in the exCEEd Awards. Show less

Wrote documentation content for various Red Hat cloud products including CloudForms, Red Hat Enterprise Virtualization, Red Hat Satellite, and Red Hat Update Infrastructure.Led CloudForms documentation team through multiple product iterations (v1.0 to v3.0) including planning and liaising with stakeholders such as product managers, project managers, developers, and support.Led Satellite documentation team through multiple product iterations (v5.6 and v6.0) including planning and… Show more Wrote documentation content for various Red Hat cloud products including CloudForms, Red Hat Enterprise Virtualization, Red Hat Satellite, and Red Hat Update Infrastructure.Led CloudForms documentation team through multiple product iterations (v1.0 to v3.0) including planning and liaising with stakeholders such as product managers, project managers, developers, and support.Led Satellite documentation team through multiple product iterations (v5.6 and v6.0) including planning and liaising with stakeholders such as product managers, project managers, developers, and support.Created multi-product environments to test documentation procedures.Enhanced my knowledge of Ruby-on-Rails to increase technical knowledge of products from studying them at a code level.Provided training and presentations to content services teams, especially in the areas of the use and integration of Red Hat cloud products, including OpenStack, Red Hat Enterprise Virtualization, CloudForms, OpenShift, and Satellite.Travelled to Red Hat Westford office in Nov 2011 to assist with CloudForms planning.Travelled to Red Hat Westford office in Jan 2014 to participate in Infrastructure Architecture planning summit. Show less

Installed, configured and maintained six individual Linux servers for Web Server, Database, Backup, Gateway, Mail (Groupwise) and LDAP (eDirectory) using SUSE Linux Enterprise Server (SLES).Created and managed virtual machines for Linux servers using VMWare ESXi on EqualLogic SANs.Adhered to Novell best practices for SLES configuration including deployment strategies, Apache and MySQL configuration, back-up and automatic updates.Wrote proposal and plan for redevelopment… Show more Installed, configured and maintained six individual Linux servers for Web Server, Database, Backup, Gateway, Mail (Groupwise) and LDAP (eDirectory) using SUSE Linux Enterprise Server (SLES).Created and managed virtual machines for Linux servers using VMWare ESXi on EqualLogic SANs.Adhered to Novell best practices for SLES configuration including deployment strategies, Apache and MySQL configuration, back-up and automatic updates.Wrote proposal and plan for redevelopment of Nudgee College websites using Drupal. Reported progress to Director of ICT Support on a weekly basis. Developed proof-of-concept site to demonstrate feasibility of the project.Created the bulk of Nudgee College’s websites, including public sites and private portal for staff, students and parents using Drupal Open Source CMS.Interpreted reference manuals, white papers and user guides on usage of various College ICT services including web services, eLearning software, teacher notebooks, network account guidelines, accessing wireless local area network, and printer usage.Created user friendly guides for staff, students and parents on College ICT services.Researched background information for use in ICT guides including user requirements, instructions, specifications and outcomes.Produced training material including user guides, pamphlets, DVDs and online training.Gained experience with virtualization technology including VMWare and Xen.Conducted training sessions for staff on the use of web services and content management software.Provided ICT support to staff, parents and students via phone, e-mail and face-to-face.Received strong attributes in staff appraisal for “Dependability”, “Honesty and Integrity”, “Positive Proactive Attitude”, “Willing to Work”, and “Uses Downtime Productively”. Show less

Managed development process of website projects in consultation with software engineers, clients and directors. Developed 16 website projects for political and commercial clients.Liaised with clients to ascertain needs and expectations for website projects. Designed HTML/CSS templates for website content management software.Created and implemented production schedules and checklists for website projects.Organised and maintained project files including HTML, CSS… Show more Managed development process of website projects in consultation with software engineers, clients and directors. Developed 16 website projects for political and commercial clients.Liaised with clients to ascertain needs and expectations for website projects. Designed HTML/CSS templates for website content management software.Created and implemented production schedules and checklists for website projects.Organised and maintained project files including HTML, CSS, graphics and content for website development.Conducted two-hour training sessions for new clients on the use of content management software.Assisted executive director with implementing limited-budget marketing strategies for website sales, including direct mail campaigns and cold calling. Provided demonstrations of content management software to potential clients.Researched, wrote, and edited news briefs on new political uses of communication technology for Australian e-Democracy website. Wrote over 250 news brief for Australian e-Democracy website. Show less