Customer support & advice: Existing and new customers in all segments. Joint development of new concepts and further development of existing health initiatives.Lecturer & speaker: Health-oriented advice on dealing with stress at all employee levels (incl. C-level).Coaching: Individual short-term coaching for health-oriented leadership and dealing with stress at team level (incl. C-level).Further development of product portfolio: Creation and further development of… Show more Customer support & advice: Existing and new customers in all segments. Joint development of new concepts and further development of existing health initiatives.Lecturer & speaker: Health-oriented advice on dealing with stress at all employee levels (incl. C-level).Coaching: Individual short-term coaching for health-oriented leadership and dealing with stress at team level (incl. C-level).Further development of product portfolio: Creation and further development of seminar modules based on current scientific findings and working models (e.g. agile, new way of working) and new technologies (e.g. virtual reality). Show less

Management responsibility: Up to 230 employees and Deputy Head of Wealth Management Operations Switzerland.Change management: New support process, ticketing flow, complaints management, premium client support, allocation of advisors according to core competencies.Organizational and personnel development: Development and implementation of training modules (dealing with change, introduction of change agent concept, leadership for new managers) at employee and management level for… Show more Management responsibility: Up to 230 employees and Deputy Head of Wealth Management Operations Switzerland.Change management: New support process, ticketing flow, complaints management, premium client support, allocation of advisors according to core competencies.Organizational and personnel development: Development and implementation of training modules (dealing with change, introduction of change agent concept, leadership for new managers) at employee and management level for Operations Switzerland and Global. Leading the transformation from 100% on-site to 100% remote during the pandemic.Digital transformation: Introduction of automation solutions (Robotic Process Automation, Optical Character Recognition, piloting chatbots) for the entire unit, including agile methods (SCRUM aspects such as MVP, huddles, etc.).Clients and quality: Technical point of contact for clients with asset servicing and global custody solutions; responsibility for client satisfaction across the institutional client segments (within 24 months at historic record level), Show less

Leadership span: 35 employees (CH, USA, APAC)Sales & Relationship Management: Global responsibility for support and sales in the banking segment (B4B). Cost of Liquidity: Development and introduction of concept for fees in connection with parked liquidity (cost of capital).Repricing: Cost analysis and adjustment of service prices to new regulatory requirements (Basel III).Client orientation: Introduction of a new client segmentation including adapted advisory models… Show more Leadership span: 35 employees (CH, USA, APAC)Sales & Relationship Management: Global responsibility for support and sales in the banking segment (B4B). Cost of Liquidity: Development and introduction of concept for fees in connection with parked liquidity (cost of capital).Repricing: Cost analysis and adjustment of service prices to new regulatory requirements (Basel III).Client orientation: Introduction of a new client segmentation including adapted advisory models (premium, standard & pool clients).Events: Host of various specialist eventsConferences: Representation of the unit at international conferences (SIBOS, NEMA, etc.). Show less

Development: Further enhancement of local IT platform (SWIFT, DVP, Notifications, Data Interfaces) to offer asset servicing services to clients in the Family Office and Ultra High Net Worth segments.Training: Specialist training of local client advisors to enable them to open doors.Sales: Participation in client meetings to sell the newly established solutions.Handover: Recruitment of the successor and handover of the dossier.

Leadership span: 10 employees.Sales & Relationship Management: Responsible for the support and distribution of asset servicing services to all institutional clients (incl. wealth management) of UBS Switzerland.

Sales and support for SMEs and corporate clients in Switzerland