Provide first-level technical support to users.Troubleshoot hardware and software issues.Assist in installation and configuration of systems and software.Create and manage user accounts and permissions.Monitor network performance and troubleshoot connectivity issues.Maintain accurate records of support requests and IT assets.Provide training and support on new software/hardware.Respond to help desk tickets and prioritize requests.Assist with routine maintenance and upgrades.Help dispose of outdated equipment according to policies.