• Daily receiving and processing of transport orders.• Daily planning, routing and scheduling of vehicles.• Daily measurement of Key Performance Indicators (KPIs)• Ensuring that loads are monitored from loading to delivery point.• Feed all load data into TMS• Check all documentation received from drivers to ensure accuracy and completeness of documentation.• Communicate with the drivers before, during and after schedule trips.• Day-to-day building and management of service-driven and professional relationship with client, loading point, delivery points and subcontractors.• Report all the incidents to manager• Assist with customer claims and POD related issues.

•Instantaneous communication to the relevant Imperial Managed Logistics operator regarding exceptions on load.•Pro-active communication with loading and off-loading points, customers, operator and management.•Following incidents/accidents/hi-jack/pallets procedures.•On-time delivery of loads.•On-time collection of loads.•Efficient turn-around of vehicles.•Customers and operators are informed at all times of any possible issues.•High level of service to customers and sub-contractors.•Capturing required information on Winfreight•Monitoring vehicles on tracking system (Ctrack and RMSUI)Debriefing dayshift

•Contact transporters and Imperial Managed Logistics to ensure that planned vehicles are on-route to loading site.•Inform loading team of any anticipated delays with regard to the expected arrival times of vehicles•Ensure that vehicles arriving at site enter gate.•Inspect vehicles prior to loading to ensure that vehicles are clean and comply with Health and Safety standards of consumer.•Co-ordinate the execution of the total loading process, from the point the vehicle arrives on site until the vehicle departs from site.•Check that all pallets are wrapped and that there is no visible damage to the outside of the palletized product.•Check that the correct load is loaded onto the correct vehicle.•Confirm the number of pallets loaded.•Ensure load is loaded within agreed KPI time.•Ensure load is secured and vehicle is prepared for departure.•Ensure vehicle leaves the premises with all the required documentation.•Assist with customer claims, pallet queries and POD related issues.•Capturing of information on DATATIM•Assist with daily requests.

•Maintains store shelves by observing displays of company products, removing damaged products, tidying store shelves, providing optimum display of products.•Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, arranging for return and credit for damaged products.•Completes call report by observing display and pricing of competitors’ products.•Help field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, removing promotions at the end of promotion period.