Working for the leading global provider of outsourced business solutions for the automotive industry.MSX International is headquartered in Warren, Michigan, with decades of experience and over 5,000 industry experts in 42 countries. MSXI serves as a perpetual pioneer, opening new roads in the retail network and human capital solutions spaces. Leveraging its expertise in the passionate pursuit of outstanding results, MSXI is adept at bringing innovative resolution to both its customers’ opportunities and their complex challenges.* Responsible for the assessment of warranty repair claims submitted by the dealer network and carrying out the supporting administration.* Provide remote support for the dealer network on correct claim submission and warranty policy guidance* Record data as required into a bespoke computer application (training provided)* Assess warranty claims on OEM systems and liaise with and where required the dealers viatelephone and e-mail* Analyse data received from dealers and ensure that all data is aligned with all the processestechnical bulletins and campaigns* Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejectingclaims* Administer the necessary documentation to support the warranty claims* Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) via aCommunications / Systems entry methodology