Daniel Manco Email & Phone Number

Baltimore, Md, Us

Create and continually update training materials covering an array of university and departmental policies, multiple software platforms, and unit-specific processes – both for new hires to the department and existing staff transitioning to new responsibilities.● Develop and deliver training materials for staff outside Student Accounts asneeded/requested.● Supervise a Training Coordinator, ensuring that the team’s high standards are upheld.● Seamlessly transitioned from face-to-face to remote training delivery beginning in March 2020,

Played a critical role in the launch of the university’s Workday HCM project.● Developed and delivered Workday remote training for all university staff and faculty – regardless of employee type or division.● Developed job aids and video tutorials for the dedicated Workday page on the university’s intranet site.● Resolved staff and faculty queries received via the Workday queue in the Salesforce CRM.

Busan, South Korea

Recruited by EPIK (English Program in Korea) to serve as a native-speaking contract English teacher at a public middle school in South Korea’s second largest metropolitan area.● Independently developed and delivered lesson plans for 22 classes weekly comprising nearly 500 students representing a range of grade and language-proficiency levels. ● Planned and conducted semiweekly small-group afterschool communication classes.

Adelphi, Md

Served as a member of a small team performing quality assurance and training functions within UMGC’s Office of Student Accounts.● Facilitated monthly coaching sessions attended by OSA management and staff.● Provided face-to-face training to new hires and created computer-based training for existing staff within OSA’s Collections unit.

Rockville, Md

Taught English as a Second Language to adult Latino residents of Montgomery County communicating at the High Intermediate level.● Created and delivered two-hour lesson plans twice weekly with an eye toward improving students’ reading, writing, listening, and speaking skills in English.● Oriented lessons toward helping students overcome cultural and language barriers so that they could more effectively perform various practical activities useful to daily living.

Rockville, Md

Taught English as a Second Language to Korean youths in Montgomery County communicating at the Beginning level.● Created and delivered two-hour lesson plans twice weekly with an eye toward improving students’ reading, writing, listening, and speaking skills in English.● Oriented lessons toward introducing students to important aspects of American history and culture.

Columbia, Md

Instituted a successful training program for an Appraisal Management Company whose clients included the world’s largest financial services network.● Functioned as sole training resource for Operations, QC, and Vendor Management teams.● Created new hire courses, regulatory presentations, and just-in-time training for delivery in person, via teleconference, and via webinar to both internal and external customers.

Bowling Green, Oh

Functioned pivotally in defining new job role within BGSU’s Office of Registration & Records, inaugurating a position combining responsibilities previously managed by the Graduate College.● Reviewed graduate student files to ensure conditions for graduation were met.● Reviewed ETDs for compliance with BGSU standards; processed and approved requests for thesis and dissertation topic approvals, modifications to doctoral and thesis committees, and assignment of graduate faculty representatives to doctoral committees.

Bowling Green, Oh

Supervised 3 U.S. Census Interviewers conducting census operations in 7 counties in northwest Ohio.● Trained, observed, mentored, and monitored the progress of crew members working under my oversight, driving them to premiere production rates among crews within the Detroit census region. ● Personally conducted interviews in counties in Michigan and northwest Ohio.

Maumee, Oh

Readied documents for digitizaton according to client, hardware, and software requirements.● Removed staples, paper clips, and folds from records and performed requisite document repair.● Regularly lifted and moved document boxes weighing up to 25 pounds to and from storage.

Holland, Oh

Functioned as seasonal Trainer, Coach and Supervisor at an Inbound Sales Call Center.● Conducted first-day and step-down training of new and return hires.● Performed ongoing coaching function as Call Center Agents graduated to the floor.● Monitored and apprised management of Call Center Agents' performance.● Personally resolved the most problematic customer calls.● Generated and maintained reports tracking hourly and daily sales of promotional products.

Bowling Green, Oh

Worked one summer at BGSU’s Music Library and Sound Recordings Archives.● Assisted library patrons in-person and via telephone while working the Reference Desk.● Executed special projects as requested, including database documentation of recent LP and CD acquisitions, filing of uncatalogued LPs, and organization of a donated research archive.

Bowling Green, Oh

Served one semester as a teaching assistant in a large Introduction to Popular Culture lecture class. Performed three semesters and one summer session as solo instructor for 4 smaller Introduction to Popular Culture classes (approximately 30 students each) that combined lecture with discussion.● Designed all course materials as solo instructor, including PowerPoint presentations, syllabi, assignment guidelines, and exams.● Held regular office hours to engage with students outside the classroom as needed.

Fort Wayne, In

Presided over the company's fax imaging system.● Expedited delivery of inbound faxes to appropriate parties.● Documented fax traffic in computer database.

Warsaw, In

Served as Key Set Production Assistant on "American Teen," diligently supporting the production crew of a feature documentary directed by Oscar nominee Nanette Burstein.● Demonstrated ability to work effectively with a range of personality types exhibiting varied work styles.● Executed clerical duties of Office Production Assistant as shooting schedule permitted.

Fort Wayne, In

Functioned as the liaison between Wholesale and Servicing divisions of the nation’s largest privately owned mortgage company and its corporate university, routinely consulting with all levels of management to ensure fulfillment of employees’ training needs. Managed two instructors within the corporate university, providing them with supervision and creating/delivering their annual performance reviews.● Functioned critically in the launching of two remote Operation Centers.● Researched, designed, and delivered training to multiple corporate divisions.

Fort Wayne, In

Researched, designed, and delivered training modules for all major divisions of the company. Delivered training in-person (interstate travel was involved), via teleconferencing, and via videoconferencing. Apprised management of students' progress. Mentored new hires to Waterfield's corporate university.● Functioned critically in the successful launching of two remote Operation Centers.● Worked double-shifts and third shift voluntarily as business volume demanded.

Fort Wayne, In

Mastered and executed all functions within the company's imaging department.● Provided in-house training to departmental new hires.● Voluntarily worked weekends and evenings as business volume demanded.

Fort Wayne, In

Taught eight weeks of three consecutive autumns as an instructor of English Composition courses instilling critical knowledge in business college students.● Developed all course lesson plans and produced all exercises, assignments, and exams.● Met with students outside the classroom regarding relevant academic and personal issues.

Master Of Arts (Ma), Popular Culture

Bachelor Of Arts (Ba), English/Psychology

Activities and Societies: Phi Beta Kappa