Daniel Mannix Email & Phone Number

Pompano Beach, Florida

Pompano Beach, Fl

Oversaw day-to-day operations of the customer service department to support the growth and add to the bottom line of the organization. Managed the department in support of its goals. Measured progress and adjusting processes accordingly.

Chattanooga, Tennessee Area

Compiled and submited claims to insurance companies and then subsequently bill patients. Day-to-day responsibilities included:Using coded data to produce and submit claims to insurance companies - Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid - Reviewing and appealing unpaid and denied claims - Verifying patients’ insurance coverage - Answering patients’ billing questions - Handling collections on unpaid accounts - Managing the facility’s Accounts Receivable reports

Chattanooga, Tennessee Area

Work closely with business partners to resolve complex and escalated issues. Professionally interact with customers and health care providers. Utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responsesAccurately relay information concerning medical claims according to specified contract and network design and accurately documents content of the call• Exhibit a true desire to meet or exceed goals associated with Average Handle Time Schedule Adherence and Quality; while using efficient and appropriate work practices

Chattanooga, Tennessee Area

Managed operations of two call centers, supporting customer service in office, on-line, and through inbound callsRecruited, hired, promoted and terminated staff. Monitored service levels, call volumes and schedules; took action needed to ensure customer satisfaction, cost control, and efficiencyDeveloped daily call center team plans with strategic personnelResponsible for the extraction, analysis and reporting of customer satisfaction regarding service quality and handle time Made recommendations based on relevant findings to drive the decision-making process and support business operations for internal and external customers in an effort to control insurance cost and improve the quality of services provided to customers