Daniel Mannix

Daniel Mannix Email and Phone Number

Manager Customer Service @ Sitel
Daniel Mannix's Location
Delray Beach, Florida, United States, United States
Daniel Mannix's Contact Details

Daniel Mannix personal email

n/a

Daniel Mannix phone numbers

About Daniel Mannix

Daniel Mannix is a Manager Customer Service at Sitel. He possess expertise in insurance, general insurance, call centers, customer service, property and casualty insurance and 10 more skills.

Daniel Mannix's Current Company Details
Sitel

Sitel

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Manager Customer Service
Daniel Mannix Work Experience Details
  • Sitel
    Fraud Prevention Manager
    Sitel Jun 2016 - Present
    Pompano Beach, Florida
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  • Iqor
    Avp Oerations
    Iqor Jul 2015 - Feb 2016
    Pompano Beach, Fl
    Oversaw day-to-day operations of the customer service department to support the growth and add to the bottom line of the organization. Managed the department in support of its goals. Measured progress and adjusting processes accordingly.
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  • National Seating And Mobility
    Medical Billing Specialist
    National Seating And Mobility May 2014 - Jun 2015
    Chattanooga, Tennessee Area
    Compiled and submited claims to insurance companies and then subsequently bill patients. Day-to-day responsibilities included:Using coded data to produce and submit claims to insurance companies - Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid - Reviewing and appealing unpaid and denied claims - Verifying patients’ insurance coverage - Answering patients’ billing questions - Handling collections on unpaid accounts - Managing the facility’s Accounts Receivable reports
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  • Cigna
    Customer Service Specialist
    Cigna Sep 2012 - Apr 2014
    Chattanooga, Tennessee Area
    Work closely with business partners to resolve complex and escalated issues. Professionally interact with customers and health care providers. Utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responsesAccurately relay information concerning medical claims according to specified contract and network design and accurately documents content of the call• Exhibit a true desire to meet or exceed goals associated with Average Handle Time Schedule Adherence and Quality; while using efficient and appropriate work practices
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  • Unitrin Direct
    Associate Manager
    Unitrin Direct Sep 1988 - 2011
    Chattanooga, Tennessee Area
    Managed operations of two call centers, supporting customer service in office, on-line, and through inbound callsRecruited, hired, promoted and terminated staff. Monitored service levels, call volumes and schedules; took action needed to ensure customer satisfaction, cost control, and efficiencyDeveloped daily call center team plans with strategic personnelResponsible for the extraction, analysis and reporting of customer satisfaction regarding service quality and handle time Made recommendations based on relevant findings to drive the decision-making process and support business operations for internal and external customers in an effort to control insurance cost and improve the quality of services provided to customers
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Daniel Mannix Skills

Insurance General Insurance Call Centers Customer Service Property And Casualty Insurance Business Analysis Analysis Customer Retention Process Improvement Training Risk Management Microsoft Excel Sales Management Business Process Improvement

Daniel Mannix Education Details

Frequently Asked Questions about Daniel Mannix

What company does Daniel Mannix work for?

Daniel Mannix works for Sitel

What is Daniel Mannix's role at the current company?

Daniel Mannix's current role is Manager Customer Service.

What is Daniel Mannix's email address?

Daniel Mannix's email address is da****@****ast.net

What is Daniel Mannix's direct phone number?

Daniel Mannix's direct phone number is +142338*****

What schools did Daniel Mannix attend?

Daniel Mannix attended Rutgers Business School.

What skills is Daniel Mannix known for?

Daniel Mannix has skills like Insurance, General Insurance, Call Centers, Customer Service, Property And Casualty Insurance, Business Analysis, Analysis, Customer Retention, Process Improvement, Training, Risk Management, Microsoft Excel.

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